Резюме Customer Service – 500 $

*****, Gael Nkechinyere

CUSTOMER SERVICE EXECUTIVE

#Переулок Шевченковский,39

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CAREER SUMMARY

I am a well presented, efficient and experienced executive with years of
cross-functional sales and customer experience in corporate call centers,
major airports and private travel agency environments in the airline
travel industry. I am experienced in providing excellent customer care
and ensuring best travel experience and accommodation for clients. I am
confident, outgoing and able to build good relations with customers in
English and French languages.

CORE COMPETENCIES

▪

Thorough knowledge of Airline Travel Consulting, Reservation,

and Transactions processing

▪

Strong Customer Services/Client Relationship skills.

▪

Flight Schedule Coordination

▪

Proficiency in using AMADEUS and SITA platforms for

booking and making reservations for clients.

▪

Ability to sell services and product such as hotel reservation,

car rentals facilities, cruises, packaged deals, etc.

▪

Proficiency in general office duties, including use of MS

Office and Adobe PDF softwares for basic office operations.

▪

Developed knowledge and experience areas of operations for

travel agencies

▪

A passion for high analytic results, and most effective

when dealing with figures

▪

Excellent communication in English and French languages.

▪

Excellent team player

▪ 

Highly Proficient in the use of MS Office applications (MSWord, 
Excel, PowerPoint etc.) with in-depth computer literacy.

▪ 

Data entry experience with working knowledge of office 
equipment, such as copiers, fax machines, and scanners, etc.

SKILLS 

Personal 

Attentive to deadlines 

 

Excellent communication skills 

 

Self-motivated & detail-oriented 

 

Punctual, dependable, & reliable 

 

Problem solving abilities 



 

Excellent Team player 

 

Computer 

Computer Skills 



 

AMADEUS and SITA platforms 

 

MS Word, Excel & PowerPoint 



 

Document Scanning and Imaging 

 

Adobe PDF 



 

STRENGTHS 

▪ 

Critical thinking and 
concept development

▪ 

Possession of strong 
observational skills and a 
quick grasp of new ideas

▪ 

Unflinching integrity, 
transparency and honesty

▪ 

Excellent communication 
and problem solving skills

▪ 

Interesting team player 
with sharp intellect

LANGUAGES 
SPOKEN 

▪ 

Igbo – Native tongue

▪ 

English and French – Advanced 
(Reading and Writing skills)

INTERESTS 

▪ 

Traveling

▪ 

Reading

▪ 

Cooking

▪ 

Excercise

REFEREES 

▪ 

Mr. Simon Mobolaji 
Country Manager

ASKY AIRLINES 
LIMITED Lagos, Nigeria 
(+234)-816-987-1178 

▪ 

Mr. Vitus Mgbike 
Station Manager (SM)

CAMAIR-CO Lagos, 
Nigeria 

(+234)-803-

780-0250 

GAEL NKECHINYERE, 

***** 

JOB EXPERIENCE 

▪ 

Supported clients and customers in resolving airline ticketing hassles via phone and email.

▪ 

Booked airfares, hotel reservation, car rentals facilities, cruises, packaged deals, etc.

▪ 

Process exchanges and refunds for airline tickets.

▪ 

Assisted with international travel issues including passports, visa and currency.

▪ 

Arranged international travel for student groups.

▪ 

Offer best travel options in terms of pricing and routing.

▪ 

Advising clients on travel arrangements, e.g. Visas and Passports.

JOB HISTORY 

▪ 

AIR COTE D’VOIRE -

customer service representative 

lagos,

Nigeria.

▪ 

AIR SENEGAL -

Reservation and Ticketing Officer

Lagos,

Nigeria.

▪ 

TAAG ANGOLA -

customer service representative

Lagos,

Nigeria.

▪ 

CAMAIR-CO (Cameroon Airlines) –

customer service representative / Sales Support

Lagos, Nigeria.

▪ 

ASKY AIRLINES LIMITED -

Reservation and Ticketing

Officer 

Lagos, Nigeria.

▪ 

GLOBAL TRAVEL AND SERVICES -

Reservation and 

Ticketing

Agent 

Yaounde, Cameroon.

▪ 

FAIR PLAY TRAVEL AND TOURS 

- Customer 

service

representative 

Mballa II, Yaounde, Cameroon.

▪ 

SOREDISCAM SARL –

Secretary (Industrial

Training) 

Douala, Cameroon.

EDUCATION 

2015 

INTERNATIONAL AVIATION ACADEMY 

Yaounde, Cameroon 

UFTAA/IATA Diploma 

2014 

SIANTOU UNIVERSITY COMPLEX 

Yaounde, Cameroon 

Higher National Diploma in Executive Secretarial Studies 

2012 

IMO STATE POLYTECHNIC 

Umuagwo, Nigeria 

National Diploma in Office Technology and Management 

2010 

GREAT TRINITY COLLEGE 

Lagos, Nigeria 

Senior Secondary Leaving Certificate / O’ Levels 

PERSONAL INFORMATION 

Gender 

Female 

Date of Birth 

**************** 

Place of Birth 

Lagos 

Nationality 

Nigerian 

Marital Status 

Single 

Religion 

Christian