Gael NKECHINYERE
Resume Customer Service – 500 $
21 May 2021y.Kharkiv (relocation to another city available)
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
*****, Gael Nkechinyere
CUSTOMER SERVICE EXECUTIVE
#Переулок Шевченковский,39
****************
CAREER SUMMARY
I am a well presented, efficient and experienced executive with years of
cross-functional sales and customer experience in corporate call centers,
major airports and private travel agency environments in the airline
travel industry. I am experienced in providing excellent customer care
and ensuring best travel experience and accommodation for clients. I am
confident, outgoing and able to build good relations with customers in
English and French languages.
CORE COMPETENCIES
▪
Thorough knowledge of Airline Travel Consulting, Reservation,
and Transactions processing
▪
Strong Customer Services/Client Relationship skills.
▪
Flight Schedule Coordination
▪
Proficiency in using AMADEUS and SITA platforms for
booking and making reservations for clients.
▪
Ability to sell services and product such as hotel reservation,
car rentals facilities, cruises, packaged deals, etc.
▪
Proficiency in general office duties, including use of MS
Office and Adobe PDF softwares for basic office operations.
▪
Developed knowledge and experience areas of operations for
travel agencies
▪
A passion for high analytic results, and most effective
when dealing with figures
▪
Excellent communication in English and French languages.
▪
Excellent team player
▪
Highly Proficient in the use of MS Office applications (MSWord,
Excel, PowerPoint etc.) with in-depth computer literacy.
▪
Data entry experience with working knowledge of office
equipment, such as copiers, fax machines, and scanners, etc.
SKILLS
Personal
Attentive to deadlines
Excellent communication skills
Self-motivated & detail-oriented
Punctual, dependable, & reliable
Problem solving abilities
Excellent Team player
Computer
Computer Skills
AMADEUS and SITA platforms
MS Word, Excel & PowerPoint
Document Scanning and Imaging
Adobe PDF
STRENGTHS
▪
Critical thinking and
concept development
▪
Possession of strong
observational skills and a
quick grasp of new ideas
▪
Unflinching integrity,
transparency and honesty
▪
Excellent communication
and problem solving skills
▪
Interesting team player
with sharp intellect
LANGUAGES
SPOKEN
▪
Igbo – Native tongue
▪
English and French – Advanced
(Reading and Writing skills)
INTERESTS
▪
Traveling
▪
Reading
▪
Cooking
▪
Excercise
REFEREES
▪
Mr. Simon Mobolaji
Country Manager
ASKY AIRLINES
LIMITED Lagos, Nigeria
(+234)-816-987-1178
▪
Mr. Vitus Mgbike
Station Manager (SM)
CAMAIR-CO Lagos,
Nigeria
(+234)-803-
780-0250
GAEL NKECHINYERE,
*****
JOB EXPERIENCE
▪
Supported clients and customers in resolving airline ticketing hassles via phone and email.
▪
Booked airfares, hotel reservation, car rentals facilities, cruises, packaged deals, etc.
▪
Process exchanges and refunds for airline tickets.
▪
Assisted with international travel issues including passports, visa and currency.
▪
Arranged international travel for student groups.
▪
Offer best travel options in terms of pricing and routing.
▪
Advising clients on travel arrangements, e.g. Visas and Passports.
JOB HISTORY
▪
AIR COTE D’VOIRE -
customer service representative
lagos,
Nigeria.
▪
AIR SENEGAL -
Reservation and Ticketing Officer
Lagos,
Nigeria.
▪
TAAG ANGOLA -
customer service representative
Lagos,
Nigeria.
▪
CAMAIR-CO (Cameroon Airlines) –
customer service representative / Sales Support
Lagos, Nigeria.
▪
ASKY AIRLINES LIMITED -
Reservation and Ticketing
Officer
Lagos, Nigeria.
▪
GLOBAL TRAVEL AND SERVICES -
Reservation and
Ticketing
Agent
Yaounde, Cameroon.
▪
FAIR PLAY TRAVEL AND TOURS
- Customer
service
representative
Mballa II, Yaounde, Cameroon.
▪
SOREDISCAM SARL –
Secretary (Industrial
Training)
Douala, Cameroon.
EDUCATION
2015
INTERNATIONAL AVIATION ACADEMY
Yaounde, Cameroon
UFTAA/IATA Diploma
2014
SIANTOU UNIVERSITY COMPLEX
Yaounde, Cameroon
Higher National Diploma in Executive Secretarial Studies
2012
IMO STATE POLYTECHNIC
Umuagwo, Nigeria
National Diploma in Office Technology and Management
2010
GREAT TRINITY COLLEGE
Lagos, Nigeria
Senior Secondary Leaving Certificate / O’ Levels
PERSONAL INFORMATION
Gender
Female
Date of Birth
****************
Place of Birth
Lagos
Nationality
Nigerian
Marital Status
Single
Religion
Christian