Резюме Manager

DARIA ********

Ukraine

***************** (mailto:*****************)

09

•08•1994

+971588964132

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WORK EXPERIENCE

Duty Manager

FIVE Palm Jumeirah Hotel - Dubai

August ******************

• Ensure the smooth running of the operations on a day to day basis

• Co-ordinates with all departments concerned in order to maintain Front Office
functions properly.
• Operate the front office computer system in order to assist front office attendants.

• Give the instructions to the Reception, during the high occupancy periods, regarding: walk-in

guests and release room blocked because of no- shows

• Take responsibility during the shift for maximizing quality levels of product and service,

and guest satisfaction.

• Approve and sign for allowances, rebates etc., as required by Front Office Cashier.

• Authorise charges to be made for late departures and/or compliments on them.

• Follows up with credit limit report

• Handle all negative guest feedback on priority and effectively within stipulated guidelines.

• Responsible for front office operation during the absence of Front Office Manager (HO).

• Assign and Approve Duty roster for all Front desk staffs.

• Engage Guests in conversation and provide general assistance

• Manage, record, and resolve promptly all Guest complaints

• Monitor Guest satisfaction reports and implement actions to improve results

Guest Relation Manager/Duty Manager 

Gevora Hotel - Dubai 

September ***************** 

• Coordinate wedding arrangements and all kind of celebrations if necessary

• Ensure that daily and weekly events are prepared 

• Check VIP rooms if required and ensure that amenities set up are appropriate. Follow up 

 
with Housekeeping for any special requests.

• Ensure the highest possible guest satisfaction level of service.

• Run the entire Guest Relations Operations 

• Monitor daily arrivals and action as appropriate for any VIP or special request

• Create and prepare birthday and welcoming letters

• Handling any guest complaints in a professional manner, by owning it, resolving it to the 

• guest's satisfaction and recording it.

• Control daily check list, making daily reports 

 
Guest Relation Officer 

Marina Byblos Hotel - Dubai 

March ********************** 

• Welcome guests during check in 

• Meeting VIP guests, maintain communication with them during all period of their stay 

• Have full knowledge of VIP requirements, amenities and ensure proper recognition

• Follow up on Guests requests to ensure they are handled effectively and efficiently. 

• Coordinate guest's special requests and events (i.e. birthdays, anniversaries, weddings, etc.)

• Supply guests with directions and information.

• Organize different kind of celebrations

• Answer, record, log, and process all guest calls, requests, questions, or concerns

• Monitor the Front desk operation, coordinate waiting guests

• Provide a personal service to all the guests, fully aware and following the hotel standards and 

• procedures. 

• Provide Site inspections and orientations 

• Assist Front Office Manager with all needs

Education 

 
 
 
 
 
Bachelor's in Foreign Languages 

Kharkov Skovoroda National Pedagogical University 

2012 to 2016 
 
 
 
 

 
 
Russian/Ukrainian 

– Native

 
English - Fluent 
 
Turkish - Intermediate 
 
Arabic - Basic