Резюме Support

Професійні навички

• AWS
• Bash
• Cloud
• Confluence
• CSS
• DHCP
• DNS
• Help Desk
• HR
• HTML
• Java
• Jira
• Lua
• Management
• Networking
• Polish
• Product management
• Project management
• Python
• Russian

Початковий текст

Natalie *********

San Diego , CA • Показати контакти • ***************************

SUMMARY OF QUALIFICATIONS

• ●●Highly organized and motivated and able to work under time constraints

• ●●Process expertise in Object-Oriented Analysis

EXPERIENCE

• Assisted employees (160+) with a variety technical support

• Provided computer help desk support via telephone communications for over 200 end-users, and about 25 calls daily

• Imaging new computers /Managing and creating user accounts via Active Directory/ Set up computers

• Tickets assigned in Jira are update constantly to the user with the process of resolving the issue

• Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems

• AD automatization with Python

• Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems.

• 

• Working with AWS cloud security and Terra Form Enterprise, including custom IAM policies, security groups, NACLs, and S3 bucket policies, EC2 instances.

• Fundamental understanding of Networking, DNS, TCP/IP, SNMP, SMTP

• Administering all user accounts, passwords, access, credentials, and profiles for both in-house and external employees through Active Directory.

• Managing all user Email accounts via Microsoft Exchange by maintaining passwords, mail forwarding, group mail, and subscriptions.

• Work with offshore zone teams in multiple time zones

• Analytical skills and attention to details

• Collaboration with Customer success, Development and Product management team

EDUCATION

SKILLS

Languages: Ukrainian, Polish, Russian

Software: Powershell, cmd, bash, Zoom, Avaya, Slack, Exchange, DNS, DHCP, SSL, FTP, Active Directory, SSO, Windows, Mac, and Chrome OS/Devices, G-Suite Administrator Tools, Java, CSS/HTML, Confluence, IP networking, TCP, Microsoft Office Professional, Salesforce, Laptop hardware installation, Mac/PC troubleshooting, Network Setup and installation, Acronis Imaging, Jira Service Desk, PuTTY, Virtual Machines, Azure, ShoreTel, InContact.