Natalie
Резюме Support
22 марта 2020 г.Харьков
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Natalie *********
San Diego , CA • Показать контакты • ***************************
SUMMARY OF QUALIFICATIONS
●●Highly organized and motivated and able to work under time constraints
●●Process expertise in Object-Oriented Analysis
EXPERIENCE
IT Specialist Technician | July 2019 – Present |
Forwardline, Woodland Hills, CA | |
Assisted employees (160+) with a variety technical support
Provided computer help desk support via telephone communications for over 200 end-users, and about 25 calls daily
Imaging new computers /Managing and creating user accounts via Active Directory/ Set up computers
Tickets assigned in Jira are update constantly to the user with the process of resolving the issue
Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems
AD automatization with Python
Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems.
Information Security Year UP, Los Angeles, CA | December 2018 – February 2019 |
Working with AWS cloud security and Terra Form Enterprise, including custom IAM policies, security groups, NACLs, and S3 bucket policies, EC2 instances.
Fundamental understanding of Networking, DNS, TCP/IP, SNMP, SMTP
Help Desk Support Year UP, Los Angeles, CA | December 2016 – April 2018 |
Administering all user accounts, passwords, access, credentials, and profiles for both in-house and external employees through Active Directory.
Managing all user Email accounts via Microsoft Exchange by maintaining passwords, mail forwarding, group mail, and subscriptions.
Compliance Analyst | April 2015 – April 20176 |
KAIZEN, Kiev, Ukraine | |
Work with offshore zone teams in multiple time zones
Analytical skills and attention to details
Collaboration with Customer success, Development and Product management team
Marketing and Promotion Coordinator | April 2013 – April 2015 |
KAIZEN, Kiev, Ukraine
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EDUCATION
Computer science | January ******************** | |
San Diego City College, San Diego, CA
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National Technical University of Ukraine the “Igor Sikorsky Kyiv Polytechnic Institute”, Kyiv, Ukraine
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SKILLS
Languages: Ukrainian, Polish, Russian
Software: Powershell, cmd, bash, Zoom, Avaya, Slack, Exchange, DNS, DHCP, SSL, FTP, Active Directory, SSO, Windows, Mac, and Chrome OS/Devices, G-Suite Administrator Tools, Java, CSS/HTML, Confluence, IP networking, TCP, Microsoft Office Professional, Salesforce, Laptop hardware installation, Mac/PC troubleshooting, Network Setup and installation, Acronis Imaging, Jira Service Desk, PuTTY, Virtual Machines, Azure, ShoreTel, InContact.