Резюме QA

Gutsalo Denis

****** Maydanu ********
Cherkasy, Ukraine

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Skills

Completed QATestLab’s “Software Testing Fundamentals” course. Knowledge of software quality
assurance processes, familiar with such concepts as creating test plans, bug reports, and
checklists.Worked with - HelpDesk, ServiceDesk, Mantis. Basic knowledge of HTML/CSS, relational
databases, SQL, client-server architecture, API testing.Experience with operating systems -
Android, IOS,WINDOWS. Responsible, initiative, attentive to details, and willing to learn new
knowledge.

Language Skills

English - A2 (reading and writing)

Ukrainian/Russian - native

Work Experience

APRIL 2019– NOW

Kyivstar, Cherkasy​ – Senior Specialist of B2B Customer Support

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Solving financial problems for B2B customers

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Resolving complex problems that other departments were unable to solve

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Responsible for fixing emergent failures in the company’s services (cell network, internet,
TV)

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Planning work schedules for other departments’ employees

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Conflict resolution in social media

MARCH 2018– JULY 2018

Kyivstar, Kyiv​ – Customer Support

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Training of new employees

AUGUST 2016 – MARCH 2018

Kyivstar, Cherkasy​ – Customer Support

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Providing support for customers

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Solving complex problems of customers

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Advertising and sale of the company’s services

Еducation

SEPTEMBER 2010 – JUNE 2014

Cherkasy Polytechnic College​– Junior Specialist

Specialization: Software Development

SEPTEMBER 2014 – JUNE 2016

Cherkasy State Technological University​–Bachelor’s degree

Faculty: Information Technologies and Systems 

Specialization: Computer Science 
 

DECEMBER 2019 – JANUARY 2020 

QATestLab’s Software Testing Fundamentals

https://training.qatestlab.com/course/software-testing-fundamentals/ (https://training.qatestlab.com/course/software-testing-fundamentals/)