Denis
Resume QA
17 February 2020y.Cherkasy Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Gutsalo Denis
****** Maydanu ********
Cherkasy, Ukraine
************************ (mailto:************************)
Skills
Completed QATestLab’s “Software Testing Fundamentals” course. Knowledge of software quality
assurance processes, familiar with such concepts as creating test plans, bug reports, and
checklists.Worked with - HelpDesk, ServiceDesk, Mantis. Basic knowledge of HTML/CSS, relational
databases, SQL, client-server architecture, API testing.Experience with operating systems -
Android, IOS,WINDOWS. Responsible, initiative, attentive to details, and willing to learn new
knowledge.
Language Skills
English - A2 (reading and writing)
Ukrainian/Russian - native
Work Experience
APRIL 2019– NOW
Kyivstar, Cherkasy – Senior Specialist of B2B Customer Support
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Solving financial problems for B2B customers
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Resolving complex problems that other departments were unable to solve
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Responsible for fixing emergent failures in the company’s services (cell network, internet,
TV)
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Planning work schedules for other departments’ employees
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Conflict resolution in social media
MARCH 2018– JULY 2018
Kyivstar, Kyiv – Customer Support
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Training of new employees
AUGUST 2016 – MARCH 2018
Kyivstar, Cherkasy – Customer Support
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Providing support for customers
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Solving complex problems of customers
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Advertising and sale of the company’s services
Еducation
SEPTEMBER 2010 – JUNE 2014
Cherkasy Polytechnic College– Junior Specialist
Specialization: Software Development
SEPTEMBER 2014 – JUNE 2016
Cherkasy State Technological University–Bachelor’s degree
Faculty: Information Technologies and Systems
Specialization: Computer Science
DECEMBER 2019 – JANUARY 2020
QATestLab’s Software Testing Fundamentals
https://training.qatestlab.com/course/software-testing-fundamentals/ (https://training.qatestlab.com/course/software-testing-fundamentals/)