Резюме Office manager

Професійні навички

• Accounting
• Business
• English
• English Upper-intermediate
• HR
• Management
• MS Office
• Windows
• Internet
• Database
• Manager
• Administrator
• Analytical skills
• RDS
• NIST
• Flexible

Початковий текст

Aleksandra *********

Office Manager

(Full-time employment)

Date of birth: **********

City: Kharkiv

Contact information: Показати контакти ; sasha.*********@ (mailto:sasha.*********@)gmail.com

Objective

HR/Office Manager

Work experience

2012–2013 Egypt, guest relations officer.

Communication with guests. Work with special wishes and suggestions, as well as complaints from guests. Maintaining a database of customers and their wishes.

Maintenance of a database on VIP clients and their wishes. Organization of excursions in the hotel. Control over observance of standards of service of visitors. Entering information about guests in the hotel management system and constantly updating it. Communication with corporate companies, travel agencies, and obtaining information on the quality of accommodation and services. Providing information about complaints and suggestions of Front office Manager Guests. Coordination of the work of reception and accommodation services.

2012-2011 Ukraine, Dental clinic “Star Dent”, Administrator

Effective communication with clients and patients. Competent organization of the enterprise. Increase the profitability of the center or clinic.

Education

High (graduated with high honors)

2007-2012 V.N. Karazin Kharkiv National University (https://www.google.com.ua/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwjI3sjt9LLUAhXiA5oKHRz2CToQFghBMAM&url=https%3A%2F%2Fwww.facebook.com%2FKarazin.University%2F&usg=AFQjCNGP5g6T1bs6a4LRAgkOL7-4_KpirQ&sig2=h4vS4PxmZSJpe4Qz1jwlzA)

“International economic relations and tourism business”

Professional skills

• Fundamental accounting knowledge.

• PC: Professional user. Windows, MS Office, Internet.

Languages

English – Upper-Intermediate level;

Personal qualities

Communicative, attentive, conscientious, flexible, quality, results oriented person, well-organized, fast learner and strong organizational and analytical skills.