Aleksandra
Resume Office manager
26 February 2018y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Aleksandra *********
Office Manager
(Full-time employment)
Date of birth: **********
City: Kharkiv
Contact information: Show contacts ; sasha.*********@ (mailto:sasha.*********@)gmail.com
Objective
HR/Office Manager
Work experience
2012–2013 Egypt, guest relations officer.
Communication with guests. Work with special wishes and suggestions, as well as complaints from guests. Maintaining a database of customers and their wishes.
Maintenance of a database on VIP clients and their wishes. Organization of excursions in the hotel. Control over observance of standards of service of visitors. Entering information about guests in the hotel management system and constantly updating it. Communication with corporate companies, travel agencies, and obtaining information on the quality of accommodation and services. Providing information about complaints and suggestions of Front office Manager Guests. Coordination of the work of reception and accommodation services.
2012-2011 Ukraine, Dental clinic “Star Dent”, Administrator
Effective communication with clients and patients. Competent organization of the enterprise. Increase the profitability of the center or clinic.
Education
High (graduated with high honors)
2007-2012 V.N. Karazin Kharkiv National University (https://www.google.com.ua/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwjI3sjt9LLUAhXiA5oKHRz2CToQFghBMAM&url=https%3A%2F%2Fwww.facebook.com%2FKarazin.University%2F&usg=AFQjCNGP5g6T1bs6a4LRAgkOL7-4_KpirQ&sig2=h4vS4PxmZSJpe4Qz1jwlzA)
“International economic relations and tourism business”
Professional skills
Fundamental accounting knowledge.
PC: Professional user. Windows, MS Office, Internet.
Languages
English – Upper-Intermediate level;
Personal qualities
Communicative, attentive, conscientious, flexible, quality, results oriented person, well-organized, fast learner and strong organizational and analytical skills.