Malwina
Резюме Technical support/ IT Helpdesk/ Translations
3 августа 2015 г.Харьков
Войдите или зарегистрируйтесь как работодатель, чтобы увидеть контактную информацию.
- Образование—
- Опыт работыне имеет значения
- Тип работылюбая
- Вид занятостилюбой
Опыт работы
- –
Atos
Technical Support Advisor at Xerox, Poland. • Providing a professional first line technical telephonic support in Russian language to customers dealing with technical, reconciliation and other queries without the expenditure of an Engineer visit.
• Logging calls for each incident and proactively managing this through the system to final resolution.
• Scheduling of Engineers visits immediately for errors that cannot be resolved telephonically.
• Adhering to Service Level Agreements with customers to ensure that errors and issues are resolved within those periods.