Malwina
Resume Technical support/ IT Helpdesk/ Translations
3 August 2015y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Work experience
- –
Atos
Technical Support Advisor at Xerox, Poland. • Providing a professional first line technical telephonic support in Russian language to customers dealing with technical, reconciliation and other queries without the expenditure of an Engineer visit.
• Logging calls for each incident and proactively managing this through the system to final resolution.
• Scheduling of Engineers visits immediately for errors that cannot be resolved telephonically.
• Adhering to Service Level Agreements with customers to ensure that errors and issues are resolved within those periods.