Резюме Customer Service

Yevhenii Melnyk

Date of birth:​ *****************

Professional experience:​

4 years

Nationality: ​Ukrainian

Phone: ​+ Показати контакти

Mail:​ yevheniimelnyk2000​ (mailto:*************************)

@gmail.com (mailto:*************************)

GENERAL INFORMATION

Positions held: ​Customer Services Assistant Manager, Sales manager.
Functions:

● Customer service
● Customer relationship management
● Managing sales.
● Monitoring overall progress and use of resources, initiating corrective action where

necessary.

● Team work organization

● Computer attainments in Microsoft Word, Power Point, Excel.

Major achievements: ​ Providing of high quality customer services, team work organization, sales

management.

●

Organization of large evens with up to 2000 customers and $400 average check

● Intercultural communication using several languages.

● High level of self-organization and self-requirements.
● Stress resistance.
● Problem solving skills

WORK EXPERIENCE

Gaming Marketplace

November ********************

Marketplace founder and project manager

Management of e-commence project in gaming
industry

● Creation and control of project
● Coopetation with technical team.
● Research on market niches, market

segmentation, cooperation with business
development.

● Creation of presentations.
● Work with intercultural stakeholders, arranging

meetings.

● Pushing project pace.

Hotel” Sol”

https://www.melia.com/en/hotels/spain

/majorca/sol-cala-dor-apartamentos/ind

ex.htm

May 2018 –July 2018

Customer services manager assistant

​

I was working Mallorca island. Calador city. Hotel

“Sol” as a waiter and as a barman during 3 months

where i got plenty of experience in communication

area, moreover improve my language skills.

Restaurant”Sapori”

http://www.espaces-saveurs.lu/sapori_n

oustrouver.php

December *******************

Customer services manager assistent

Italian restaurant “Sapori” situated in Luxembourg.

Included in top 5 of best restaurants in Luxembourg.

Well known in all Europe. Gained good stress

ressistance experience.

● Intercultural communication
● Providing assistance in international business

meetings

● Higly motion up to 200 clients daily

Restaurant “Western Steakhouse”
http://www.western-steakhouse.com/

​ April - July 2019

Bartender

Name of the city is “Cala Egos” situated 80 km from

***** de Mallorca.

● Improved my skills in underestanding of

customer needs and realizing all the steps in

the process of gastronomy business.

● Challenging work with up to 600 customers

dayly, working in the bar area with one

assistent. It forced me to be fast and focus

that job must be done in proper way and in a

short period of time with equal quality. 
 

● Suppliers management

Restaurant “Taco Jesus” 

https://www.facebook.com/TACOJESUS
LOVESYOU/ 

July-September 2019

Restaurant “Cancordia” 

https://www.concordiadesign.pl/ 

September- October 2019 

Customer services manager assistant 
 
Location- Poland. City Poznan.
 

● Improved

my

communication

skills

and

increased

my

ability

of

intercultural

communication. 

 
Customer services manager assistant
 

Participated in the organization of large weddings, 
corporate events, business meetings.
Corporate events up to 2000 people. 

● Average check of $400 per customer. 

Hotel Le Christiania 
https://www.hotel-villard.com/ 

December - March 2020 

● It gave sharp understanding of customer 

management, related workflows and 
processes in hostpitality business.

 
 
Customer services manager assistent 

France, city Villard de Lans 

● Providing assistance in international 

business meetings 

● Daily clients up to 100 customers 
● Corporate meetings up to 200 

EDUCATION

● 2017 -2020 ​Wyzsza Szkoła Hotelarstwa i Gastronomiii w Poznaniu. Marketing in tourism 

business - Bachelor degree. 

● https://www.wshig.pl/ 

Languages 

● English. Level C1. Fluent written and spoken .
● Spanish B2 
● Polish B2 
● Ukranian and Russian are native. 

Skills 
 
 

 • Creative • Enthusiastic 

• Persuasive • Well-organized 

 • Team-worker • Hard- working 

 • Polite • Quick