Km
Resume Customer Service
23 July 2020y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Yevhenii Melnyk
Date of birth: *****************
Professional experience:
4 years
Nationality: Ukrainian
Phone: + Show contacts
Mail: yevheniimelnyk2000 (mailto:*************************)
@gmail.com (mailto:*************************)
GENERAL INFORMATION
Positions held: Customer Services Assistant Manager, Sales manager.
Functions:
● Customer service
● Customer relationship management
● Managing sales.
● Monitoring overall progress and use of resources, initiating corrective action where
necessary.
● Team work organization
● Computer attainments in Microsoft Word, Power Point, Excel.
Major achievements: Providing of high quality customer services, team work organization, sales
management.
●
Organization of large evens with up to 2000 customers and $400 average check
● Intercultural communication using several languages.
● High level of self-organization and self-requirements.
● Stress resistance.
● Problem solving skills
WORK EXPERIENCE
Gaming Marketplace
November ********************
Marketplace founder and project manager
Management of e-commence project in gaming
industry
● Creation and control of project
● Coopetation with technical team.
● Research on market niches, market
segmentation, cooperation with business
development.
● Creation of presentations.
● Work with intercultural stakeholders, arranging
meetings.
● Pushing project pace.
Hotel” Sol”
https://www.melia.com/en/hotels/spain
/majorca/sol-cala-dor-apartamentos/ind
ex.htm
May 2018 –July 2018
Customer services manager assistant
I was working Mallorca island. Calador city. Hotel
“Sol” as a waiter and as a barman during 3 months
where i got plenty of experience in communication
area, moreover improve my language skills.
Restaurant”Sapori”
http://www.espaces-saveurs.lu/sapori_n
oustrouver.php
December *******************
Customer services manager assistent
Italian restaurant “Sapori” situated in Luxembourg.
Included in top 5 of best restaurants in Luxembourg.
Well known in all Europe. Gained good stress
ressistance experience.
● Intercultural communication
● Providing assistance in international business
meetings
● Higly motion up to 200 clients daily
Restaurant “Western Steakhouse”
http://www.western-steakhouse.com/
April - July 2019
Bartender
Name of the city is “Cala Egos” situated 80 km from
***** de Mallorca.
● Improved my skills in underestanding of
customer needs and realizing all the steps in
the process of gastronomy business.
● Challenging work with up to 600 customers
dayly, working in the bar area with one
assistent. It forced me to be fast and focus
that job must be done in proper way and in a
short period of time with equal quality.
● Suppliers management
Restaurant “Taco Jesus”
https://www.facebook.com/TACOJESUS
LOVESYOU/
July-September 2019
Restaurant “Cancordia”
https://www.concordiadesign.pl/
September- October 2019
Customer services manager assistant
Location- Poland. City Poznan.
● Improved
my
communication
skills
and
increased
my
ability
of
intercultural
communication.
Customer services manager assistant
Participated in the organization of large weddings,
corporate events, business meetings.
Corporate events up to 2000 people.
● Average check of $400 per customer.
Hotel Le Christiania
https://www.hotel-villard.com/
December - March 2020
● It gave sharp understanding of customer
management, related workflows and
processes in hostpitality business.
Customer services manager assistent
France, city Villard de Lans
● Providing assistance in international
business meetings
● Daily clients up to 100 customers
● Corporate meetings up to 200
EDUCATION
● 2017 -2020 Wyzsza Szkoła Hotelarstwa i Gastronomiii w Poznaniu. Marketing in tourism
business - Bachelor degree.
● https://www.wshig.pl/
Languages
● English. Level C1. Fluent written and spoken .
● Spanish B2
● Polish B2
● Ukranian and Russian are native.
Skills
• Creative • Enthusiastic
• Persuasive • Well-organized
• Team-worker • Hard- working
• Polite • Quick
