Резюме Support Engineer

Curriculum Vitae

Page 1 of 8

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Basic info

Contact info

About me

Main specializations

Experience

First name & last name

David *****

Position

Support Engineer

Main industry

Banking

Career path

Engineer

E-mail

********************** (mailto:**********************)

Phone number

Показати контакти (tel: Показати контакти )

LinkedIn

https://www.linkedin.com/in/david*****87/ (https://www.linkedin.com/in/david*****87/)

GitHub

https://github.com/david*****87 (https://github.com/david*****87)

About me

Enthusiastic, organized, and detail-oriented Junior Software Engineer with
experience in telecommunications, online retail, software, banking (fintech), crypto,
and customer service. Enjoy helping people in resolving their problems. A team
player who's always open to discussion and communication.

System administration

2 years

Business meetings

1 year

Cloud computing

1 year

Networks

2 years

Troubleshooting & debugging

3 years

Hardware

2 years

Curriculum Vitae

Page 2 of 8

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Experience (1/4)

L2 Support Engineer

FluentPro Software
IT- Information technology

August ****************
Kiev, Ukraine

My duties

- Participate in meetings to set up & configure our products.
- Resolve support cases that require server-side investigation, from the DEV
team and from end customers
- Support on engineering level (network, OS, DB troubleshooting)
- Create and maintain product troubleshooting guides
- Support product infrastructure, following maintenance guides.
- Doing migrations between systems.

What I've learnt?

Gained more confidence at business meetings, where I was helping customers
to troubleshoot the problem and install the company's software on their virtual
machine.

Firstly got acquainted with Microsoft Azure and MikroTik. We created manually
virtual machines, configured them.

Got deeper knowledge about networks, MikroTik configurations.

Started doing servers maintenances

Azure

Power shell

Virtualization

MikroTik

Hyper-V

VPN

Jenkins

Active Directory

Windows server

Windows

IIS

SQL

SQL Server

Linux

English (UK)

Russian

Ukrainian

Links

http://fluentpro.com/ (http://fluentpro.com/)

Curriculum Vitae

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Experience (2/4)

Technical Support Specialist

Speedflow Communications
Telecommunications

February ****************
Kiev, Ukraine

My duties

Resolved diverse range of technical issues
across multiple systems and applications for
customers and end-users across various time
zones.

JIRA, Slack, Trello, Skype, OTRS.
Debugging and searching
for root cause in system and program logs.
Provided Tier 1 IT support to non-technical
internal users through desk side support
services.

Translated complex technical issues into
digestible language for non-technical users.
Installing and supporting company's VoIP and
SMS Business Solutions software onto new Linux
clients servers.

What I've learnt?

Got deeper knowledge about Linux, scripting in Python, network configurations of
Linux servers.

I was tightly working with Linux components.

I've learnt how development teams work at Jira: from found bug to complete fix.

Got real experience how VPN works (IPSec) and VoIP works (through Wireshark).

Used IPMI to recover broken server or to restart them if they are stacked

Linux

JIRA

VPN

IPSec

Wireshark

Firewall

Ubuntu Server

Python

Ubuntu

PostgreSQL

IPMI

SMS

API

HTTP

JSON

SMPP

SIP

English (UK)

Russian

Ukrainian

Links

https://speedflow.com/ (https://speedflow.com/)

Curriculum Vitae

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Experience (3/4)

Junior Software Engineer

PUMB (FUIB)
Banking

July ****************
Kiev, Ukraine

My duties

- Identification and analysis of application problems.
- Configuration management, application deployment.
- Monitoring for application stability.
- Processing of Helpdesk requests (2L).
- Install releases.
- Working closely with development teams to deploy new components and
improve existing applications.

Ansible

Elasticsearch

Corezoid

Grafana

MongoDB

SQL

PostgreSQL

Kubernetes

Git

Jenkins

Linux

English (UK)

Russian

Ukrainian

Experience (4/4)

Junior Support Engineer

Kyivstar
Telecommunications

August 2023 - present
Kiev, Ukraine

My duties

- Support of the system that ensures the operation of the call center
- Reception and correction of requests from the business customer about
system errors
- Installation of system updates
- Solving problems, describing and submitting a request to the development
team
- Analysis of system logs to determine the cause of the error
- Participation in installing updates and checking the updated functionality
- Acceptance of errors and correction of incidents
- Execution of SQL queries
- Elimination of other errors

Kafka

Oracle Database

Dynamics CRM

Jira

Dynatrace

VMware

Elastic Stack (ELK)

Grafana

Kubernetes

CRM

Office 365

Active Directory

Windows Server

Linux

IIS

SQL

English (UK)

Russian

Ukrainian

Curriculum Vitae

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Soft skills

Foreign languages

Skills

50%

Ambitious

80%

Time management

50%

Focus

35%

Creativity

80%

Reputation

66%

Self-development

English (UK) • B2

Russian • Native

Ukrainian • Native

Linux (Ubuntu, CentOS)

SQL & PostgreSQL &

MongoDB & MySQL

Windows (Servers)

Azure

Vurtialization

& Hyper-V

Powershell & Python &

JavaScript & Node.js

VPN &

Firewall &

Encryption &

IPSec

VoIP &

Wireshark

LAMP, API, HTTP, DHCP,

DNS

Documentation &
writing tutorials &

Playbook

Teaching &

mentoring

Nginx &

Apache & IIS

Team player

Ticketing & ZenDesk &

Jira & CRM & Office

365

Maintenance &

software installation

Ansible, Kubernetes,

Jenkins, Git

Grafana, Nagstamon,

Prometheus, Elastic

Stack (ELK), Graylog,

Site 24x7

Curriculum Vitae

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Education

Courses

•

2017 - 2019

IT Step Computer Academy Kharkiv

Technician

•

2022 - 2022

Coursera

Technician

•

2021

My English World Kharkiv English School

University student

•

2023 - 2023

Programming Hub

Technician

•

July 2022

Google IT Support Certificate

Coursera

•

April 2023

Computer Networks

Programming Hub

•

April 2023

SQL Programming

Programming Hub

•

April 2023

RDBMS

Programming Hub

•

April 2023

JavaScript

Programming Hub

•

April 2023

Node.js

Programming Hub

•

June 2023

Cloud Computing

Programming Hub

Curriculum Vitae

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Training

•

August 2022

Google IT Support Specialization

Coursera

•

August 2022

IT Security: Defense against the digital dark arts

Coursera

•

August 2022

System Administration and IT Infrastructure

Coursera

•

July 2022

Operating Systems and You: Becoming a Power User

Coursera

•

June 2022

The Bits and Bytes of Computer Networking

Coursera

•

Technical Support Fundamentals

Coursera

•

January 2023

B2 Upper-intermediate English level

My English World

•

July 2022

B1+ Intermediate English level

My English World

•

April 2023

Computer Networks

Programming Hub

•

April 2023

SQL Programming

Programming Hub

•

April 2023

RDBMS

Programming Hub

•

April 2023

JavaScript

Programming Hub

•

April 2023

Node.js

Programming Hub

•

June 2023

Cloud Computing

Programming Hub

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Hobby

Volleyball

Sports

Science

Running

Photography

Traveling

Outdoor

Music

Movies

Football

Cycling

Cooking

Computer

games

Chess

Blog writing

Audiobooks