Резюме Manager

******** OMOIYINOLUWA

Kharkov, Ukraine | P: Показати контакти | (mailto:*********************)

********************* (mailto:*********************)

EDUCATION

CALEB UNIVERSITY

2018 - 2020

Department of Business Administration
Masters of Business Administration (MBA)

COVENANT UNIVERSITY

2007 - 2011

B.Sc. Business Administration
Second Class Upper Division

WORK EXPERIENCE

KUDA TECHNOLOGIES

2020 - 2021

Customer Experience/Business Manager

•

Build strong relationships of trust with new and existing customers through open and interactive communication

•

Conducted staff training and evaluation, worked on provided feedback and implementation process

•

Represent clients in rejected negotiations. Start and close reject claims.

•

Hold regular meetings with clients, report feedback back to CSM, Analytics, Product teams.

•

Work on improvement of business processes while solve minor technical tasks.

JUDAH HOMES
Customer Support/Operations Manager

2017 - 2020

• Created process flows for organizational structure and operations systems
• Engage in quality control of company products, conducted regular testing and comparisons to ensure specification compliance.
• Expanded product portfolio by 3 unique products which widened profitability lines by 25%
• Analyzed and provide accurate, valid and complete data by using the right methods 
• Participated in setting up, automating and debugging updates in CRM 

PROJECTS

DIGITAL AUTOMATION 2018 
• 

Worked on creating customer support models, searching for growth points and optimization at Judah Homes to enhance 

customer's journey with the company via digital automation. 

ACHIEVEMENTS

KUDA TECHMOLOGIES 

• Won the best staff in two categories at Kuda Technologies training school (02/2020 – 06/2021)

o Best staff in Business Communication 
o Best staff in understanding Banking Business.

SKILLS &TRAININGS

Technical Skills: 

Proficient in Windows and Microsoft Office Tools such as Microsoft Excel, Powerpoint, Word, Outlook, Google 

sheets, and more, knowledge of project management basics, user familiarity with CRM software and productivity tools such as 
Slack, Jira, Intercom, Trello, Zendesk, One Page, Hubspot, Skype, Live Chat, Crisp and Zoom. 

Soft Skills:

Leadership and team management skills, excellent communication and written skills, stress resistance and energy, 

proactive problem-solver mindset, self-organization, proven ability to multi-task and perform effectively under pressure, patient 
and self-motivated, analytical and integrative thinker, excellent interpersonal skills, negotiation skills, desire to learn and grow, 
honesty and responsibility,
Language: Advanced English-speaking/writing skills (A1), currently learning Ukrainian language 

Flexibility: 

Proven ability and experience with working remotely, very flexible with different time zones and varying shifts.

Certifications & Training: 

Institute of Certified Professional Managers, USA, Human Resources Development Institute (HRDI)