Резюме Manager

Професійні навички

• Business
• Call center
• Communication skills
• HR
• iOS
• Sales
• Scala
• Interviewing
• DBA
• Manager
• RDS
• SSIS
• Flexible
• ORM
• Sound
• Communication
• CAD
• Report
• UI
• Recruitment

Початковий текст

Name: ******

Surname: Saint-ifils fleury

Address: U*****************0 Kiev

Tel: Показати контакти

Driving License: B

E-mail : *******************

PERSONAL SUMMARY

A goal-oriented and flexible Call Center Manager who is able to accept constructive

feedback and then rectify any shortcomings. Saint-ifils is super energetic with a passion

for not just achieving but exceeding targets. She can demonstrate a stable care er

history and hE

a proven track record of winning new business and divine sales

revenue through the root. Right now, she is keen to 101n a company that offers exciting

career opportunities and promising earning potential for hard working and driven

professionals.

WORK EXPERIENCE

CALL CENTER

Jun ****************

Responsible for ensuring that all sales opportunities are maximized and that clients receive

the best service possible

Duties:

Ensuring adequate call center coverage to achieve service levels targets.

• Optimizing call center productivity, achieving correct quality standards and

mmm sine Cosi’s.

Resolving escalated complaints.

Assisting customers in a friendly and respectful manner.

Continuously look for ways to improve the service offering.

Managing

recruitment campaigns including interviewing of new

Developing telephone handling procedures.

Arranging and chaining team meetings where issues of performance are mutually

discussed

Reporting results to senior company Directors.

JOB TITLE

Employment dates (i.e. Aug ***************)

KEY SKILLS AND COMPETENCIES

• Willing to do early starts and late fimishes.

clear and professional sounding voice

Superior communication skills and an aptitude for learning and understanding.

Can handle a variety of difficult situations simultaneously.

Experience of resolving complex customer problems, issues and complaints

Able to think on her feet.

Willing to accountable for her own performance.

having a natural sense of urgency.

ACADEMIC QUALIFICATIOS

Sept **************** : Bac+4 Agro-Ingénierie (Agronomie)

National University of Life and Environmental

Ukraine

• ●●Français

• ●●Anglais

• ●●Ukrainien

• ●●Russe