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Початковий текст

No. 16, AGUNGI AJIRANRD

LEKKI, LAGOS.

Mobile: **********9

Email: Показати контакти

CAREER OBJECTIVE

I am an enthusiastic individual who is self-motivated to achieve peak performance in my chosen field with a mix of corporate communications, strategy in advertising, tele-marketing, customer service, and project management experience.

Sex: Female

Date of Birth: ************

Place of Birth: Lagos State

Marital Status: Single

Religion: Christianity

State of Origin: Delta State

Nationality: Nigerian

QUALIFICATION OBTAINED WITH DATES

• National Youth Service Corps Completion Certificate 2018-Date

• Bsc. Business Administration 2016

• Senior School Leaving Certificate 2009

• Primary School Leaving Certificate 2003

University Attended: Ecole Professionelle Specialisee Benin Republic 2013-2016 (Bsc. Business Administration) *********

Everbright College 2004-2009

(WASSCE)

Company: Atlantic Palms Suites

Position Held: Receptionist

Date: 2018-Till date

Responsibilities:

• Managing front desk

• Receiving and directing calls to the appropriate office.

• Checking in and out of guest.

• Making reservations for OTA guest.

• Maintain and update staff record when necessary.

• Provide warm and friendly experience for everyone.

• Operate the hotel key control system.

• Keeping records of all transactions.

Company : Domino’s Pizza Lagos, Nigeria

Date:2016-2018

Position: Customer Service Representative

Duties:

• I Manage large amounts of incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

Company: Yomare Printers

Position held: Receptionist

Date: January 2011- 2013

Responsibilities:

• Managing front desk

• Receiving and directing calls to the appropriate office

• Making copies and printing of duties

• Assisting the managing director with flight bookings, and procurement

• Designed and prepared the company profile for proposals and marketing aid.

• Assists with the company’s recruitment process.

• Assisted in all forms of administrative work.

• Maintain and update staff records and information when necessary.

• Prepares quotations based on the company’s budget guidelines.

• Procurement of office consumables and administrative tools.

• .General book-keeping on office purchase and sales.

• Proper electronic and manual filling system.

• Good written and oral communication

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Good proficiency of computer usage

• Ability to work hard, learn fast, adapt well and quickly in a new environment

• Ability to be creative and innovative

SKILLS

• Excellent knowledge of the usage of office equipment such as photocopier, scanner, fax, typewriter e.t.c

• Proficient use Microsoft office i.e. Word, Excel, and Activ360

HOBBIES

• Reading

• Listening to music

• Travelling

Will be provided upon request, Thank You!