Резюме Restaurant Manager

Професійні навички

• Accounting
• Amadeus
• Business
• Design
• English
• Excel
• Galileo
• HR
• Management
• MS Office
• Recruiting
• Russian
• Strategy
• Trading
• Sourcing
• Research
• SMM
• Manager
• Administrator
• Planning

Початковий текст

EDUCATION

University of Westminster London (United Kingdom)

Marketing Media Communications Sep. 2011 – November. 2012

• Focus on campaign planning, corporate PR and Advertising modeling, PR events strategy and media communications

• Buyer Behavior tools and models (Passed succesfully)

• Dissertation: Integrated Marketing Communications of Chelsea F.C (London)

• СIM Certification (passed succesfully)

• Social Media & Communication modules (passed succesfully)

Bellerbys College London London (United Kingdom)

Pre-Masters and MQP Certificate in Marketing Management Nov. 2010 – June. 2011

• Focus on research, presentations and study skills and optional GMAT classes

• Master Qualify Program focused on key business subjects such as HR Management, Marketing, and Business Management.

• Business modules such as HR,Marketing,Neiromarketing,Business Management (passed succesfully)

• More than 10 Reports and academic essays perfectly accomplished

State Economic University Baku (Azerbaijan)

Business Management Sep 2005 – Jun 2010

• Focus on international trade and finance, fiscal and monetary policies

• Focus on Accounting & Audit and management development

• Organized and held institutional career workshops (seminars with 40+ students)

WORK EXPERIENCE

HILTON HOTEL BAKU (AZERBAIJAN )

Restaurant & Bar Manager June 2019 – Up to Date

• Designing attractive seasonal menus with Brand Chief

• Develop a relationship with regular customers.

• Approaching to every table

• Following food and safety regulations.

• Ordering food supplies for the kitchen.

• Team Trainings / Upscale Trainings

• Conflict Resolution

• Ensuring that customers are satisfied with food and service.

• Assisting with marketing events and SMM

MEAT & FISH ( *************** ) Moscow (Russia )

Manager Sep 2018 – June 2019

• Training & Supervising

• Technical cards check

• Communication with guests / conflict cases

• Responding to complaints and helping to resolve them

• Excellent knowledge of menu and bar

• Providing excellent customer service

ART CLUB RESTAURANT BAKU (AZERBAIJAN)

General Manager of Art Group May 2016 – Sep 2018

• Recruiting & Training and supervising

• Agreeing and managing budgets

• Problem solving

• Handling customer enquiries and complaints

• Coordinating other chain restaurants

• Developing smm strategy

• Developing loyalty system

• CSR

• Es***ating future needs for goods, kitchen utensils regulations

• Planning and creating menus

• Organizing any sort of events

• Managing restaurant’s good image and brand awareness

Art Garden Restaurant Baku (Azerbaijan)

Restaurant Administrator Nov 2014 – May 2016

•  Delivering superior service and maximum customer satisfaction

• Working with Government companies & VIP guests

• Regularly food quality check and control

• Training new and current employees

• Measuring the effectiveness of marketing, advertising, and communications programs and strategies.

• Seeking and providing information to help restaurant determine their position in the marketplace.

• Organizing shifts for team

SEYF RESTAURANT Kiev (Ukraine )

Administrator January 2013 – August 2014

• Welcoming & Greeting guests

• Providing menu and recommendations

• Seating guests at tables or in waiting areas

• Responding to complaints and helping to resolve them

• Excellent knowledge of menu

• Providing great customer service

•  VIP Guest Service

Carlson Wagonlit Travel ( BP) Baku, Azerbaijan

Customer Service Coordinator Aug 2008 – May 2009

• providing excellent service to all internal & external contractors

• managing budgets and maintaining statistical/financial records;

• selling travel products and tour packages;

• sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;

• taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers;

• liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;

SKILLS, ACTIVITIES & INTERESTS

Languages: Russian (native), English (native), Turkish ( good)

Additional training: Security Trading (SKRIN), IELTS (6.5),EBC (80%)

Computer skills: MS Office (advanced), Amadeus, Galileo

Interests: Russian classical literature, charity, gastronomical trips, food, cooking, gastro-books