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Kateryna
*********

Guest Relations
UAE/Ukraine

General Information:

Well-trained customer service and
customer care representative with
7+ years experience in international companies, currently looking for
new challenge.

My hobby is graphic design, so I would be also happy to work with
the company which is related to this area, but it is not limited to this.

Work Experience:

Freelance

Graphic Designer

December

- Present

-Creating events' posters

-Logo and branding

-Events invitations

-Instagram icons

-Article's arrangement

Etihad

Cabin crew

May

******************** (********* months)

Abu Dhabi, UAE

-Assist for safety and comfort of passengers

-Provide help to passengers with special needs

-Follow all aviation rules and regulations

-Always being ready for any type of an emergency situation

-Dealing with gusts' problems and finding solutions to guess' needs

-Conducting safety and security checks at different stages of the flight

-Preparing required documents and checking the airport information before

each flight

-Following company's guidance in style and image, service and etiquette

-Administering first aid in the fastest way possible

-Taking care of food catering loading, making sure it is correct amount as per

guests' load

Contacts:

mobile:
+ Показати контакти

Email:

**************** (mailto:****************)

www.linkedin.com/in/
kateryna-
*********-03329a116 (https://www.linkedin.com/in/kateryna-*********-03329a116?jobid=1234&lipi=urn%253Ali%253Apage%253Ad_jobs_easyapply_pdfgenresume%253BoYLjVmeoRaqkxo4iwOOjIA%253D%253D&licu=urn%253Ali%253Acontrol%253Ad_jobs_easyapply_pdfgenresume-v02_profile)

(LinkedIn) (https://www.linkedin.com/in/kateryna-*********-03329a116?jobid=1234&lipi=urn%253Ali%253Apage%253Ad_jobs_easyapply_pdfgenresume%253BoYLjVmeoRaqkxo4iwOOjIA%253D%253D&licu=urn%253Ali%253Acontrol%253Ad_jobs_easyapply_pdfgenresume-v02_profile)

Basic skills:

Teamwork Hospitality
Customer Experience

Language:

Русский

(Native or Bilingual)

English

(Full

Professional)

Certifications:

Telephone Etiquette
Ideas from the History of Graphic Design 
Service Recovery 
Introduction to Typography 
Graphic Design
First Aid 
Aviation Safety and Security 
Personal Data Protection
Food Safety …

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-Promoting company's offers

-Being a great team member by providing constant support

-Being ready to apply fire fighting procedures at any time of the flight

-Evaluate passengers' conditions before and during the flight

DAMAC Maison - The Dubai Mall Street Hotel Apartments

Guest Relations Officer

September 

***************** (******** months )

UAE, Dubai 

-Ensure and provide flawless, upscale, professional and high class guest 

service experiences

-Analyse customer feedback and provide strategic direction to continuously 

improve overall rating

-Respond to guests needs and anticipate their unstated ones

-Expect and react promptly to guests’ requirements and inquires

-Actively listen and resolve guests’ complaints

-Oversee and coordinate all arrivals and departures of special guests

-Coordinate and manage communication between guests and staff and follow 

up to ensure complete service recovery

-Preparin special occasions' celebrations

-Promote all amenities, conveniences and programs offered

-Appraise team’s performance and produce reports

-Examine activities logbook, assign tasks appropriately and implement control 

schedule daily.

New York Language School

English tutor

October 

*********************

(2 years) 

Ukraine,Kharkov 

-Teach students about the structure and content of the English language, 

including proper grammar, spelling, and sentence structure.

-Create instructional resources for use in the classroom.

-Plan, prepare and deliver instructional activities

-Create positive educational climate for students to learn in.

-Meet course and school-wide student performance goals.

-Participate in ongoing training sessions.

-Create lesson plans and modify accordingly throughout the year.

-Maintain grade books.

-Grade papers and perform other administrative duties as needed.

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Funland

Ride's operator and game attendant 
May 

********************* (5 months) 

Rehoboth Beach, Delaware, United States 

Education: 

Harkivs'kij Nacional'nij Universitet im. V.N. Karazina

Master's degree, English Philology · (2009 - 2015)