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World travel destination knowledge. Excursions
Exceptional customer service
Positive attitude, successful work in team
environment as well as independently.
Excellent in prioritizing work.
Able to complete to tight deadlines,
Fast learner, adjust quickly to new environment.
Strong public speaking.
Great ability to work multi task.
The ability to deliver quality results.

ANNA

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PERSONAL
PROFILE

Extremely motivated to
constantly develop my skills
and grow professionally.
I am confident in my ability to
come up with interesting
ideas.

Kharkiv National University of
Municipal Economy
Specialist in Managment and
Economy, 2007

EDUCATION

Kharkiv, Ukraine

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Norwegian Cruise Lines 2013 – 2020

Promote, explain, sell tours to guests onboard while
achieving revenue goals.
Private arrangements and independent touring advice.
Dispatch of shore excursions.
Deal with refunds, complaint management.
Prepare and submit on a timely basis all required reports.
Accompany regularly shore excursion to ensure product
and port knowledge and monitor quality tours.
Work closely with supervisors, colleagues and other
departments in order to achieve the highest possible
quality result.

SHORE EXCURSIONS STAFF

WORK EXPERIENCE