Резюме Support

Professional skills

• ●●English - B2 - written and spoken,

knowledge of the specifics of translations,

experience of communication with

native speakers;

• ●●MS Office (Word, Excel, Powerpoint, Access,

Outlook);

• ●●Maintaining documents;

• ●●Mentoring newbies.

• ●●Experience working with US, Canadian and EU customers.

Work experience

April ****************

Client service specialist at SignalCentres for Domino’s Canada

• ●●Answering incoming calls and messages;

• ●●Recording customer details, order details, notes, advisories, and other relevant information;

• ●●Making calls or sending messages to ensure appropriate service or support was or is being provided to customers;

April - December 2019

Customer support agent at AddSalesForce (ADS) for Vinted

• ●●Correspondence with clients (in English) and clarification of their needs, helping with solving problems with the marketplace (vinted.fr);

• ●●Investigating and solving customers' problems. Issuing refunds or compensation to customers;

• ●●Improving customer service procedures, policies and standards.

• ●●Mentoring newbies and assisting with creating new templates;

• ●●Working with Jira, escalating cases to the responsible team;

• ●●Working with Atlassian, writing articles for newbies.

November *****************

Call-centre operator/Delivery manager at Meet&meat

• ●●Acquiring and processing orders from the mail, outgoing and incoming line;

• ●●Routing couriers. Monitoring the work of couriers. Keeping cash registers and financial statements per day;

• ●●Customer consultation on the menu and delivery issues.

June *******************

Call-centre operator at Yaposhka

• ●●Acquiring and processing orders from the mail, outgoing and incoming line.

• ●●Customer consultation on the menu and delivery issues.

Academic background (2016-2021)

V. N. Karazin Kharkiv National University

Incomplete Bachelor’s degree. Studying Ukrainian language and literature.

Knowledge of methods of teaching Ukrainian as a foreign language.

Personal qualities

I'm self-motivated individual, creative and easygoing.

Eager to learn new concepts and ready to apply them in practical situations.