Резюме English translator

Професійні навички

• CIPA
• Communication skills
• English
• English Advanced
• Excel
• German
• Help Desk
• Power Point
• Russian
• Scala
• Support
• Ukrainian
• Microsoft Office
• DBA
• Translator
• Software
• Logic
• Service Desk
• Computer
• Technical support

Початковий текст

English t***************** UAH

Full-time, remote.

Age:23 years

City:Dnipro

Contact information

Phone number: Показати контакти

Email address:*************************

Social networks:LinkedIn

Work experience

Help Desk Coordinator

************ to 07.2020 (9 months)
Luxoft, Dnipro (IT company)

- The first line of technical support for users within the company: receiving and processing requests from employees from different locations (Russia, Ukraine, Poland, Germany, USA, Romania, Mexico);
- Receiving phone calls and processing letters, advising employees on emerging issues, coordinating and monitoring the progress of requests in the Service Desk system;
- Interaction with Service Desk engineers, escalating problems to a higher level of technical support;
- Establishment of interaction between users and support and development engineers;
- Gathering feedback (users' assessment of a support employees, conducting surveys).

Customer Support Specialist

************ to 09.2019 (11 months)
ZONE3000, Dnipro (IT company)

- Providing technical support to customers around the world online (live-chat);
- Help in the selection, installation and configuration of products and services of the company, solving problems and questions of customers;
- Customer focus, usage of communication skills, active listening skills;
- Using support desk software and remote support tools.

English Language Teacher

************ to 09.2018 (********* months)
Sherwood, Dnipro (School of foreign languages)

- Preparation and conducting of individual, corporate and group classes (from 2 to 6 students) for adults;
- Preparing students for entrance and international exams (IELTS, FCE, CAE);
- Assistance in compiling a CV and preparing for an interview for a job abroad;
- Participation in methodological work, conducting small-talks and tests to define the level of language proficiency;
- Extracurricular activities: Grammar club, Speaking club, Movie club;
- The formation of a positive relationship between teacher and student, the ability to find a personal approach, interest and motivate students to achieve results.

Education

Oles Honchar Dnipro National University

Faculty of Ukrainian and Foreign Philology and Study of Art, Dnipro
Higher, ************ to 06.2018 (********* months)

Professional and other skills

• Computer skills
  - Confident PC user;
  - Good skills in Microsoft Office (Word, Excel, Power Point).
  - Experience with remote access programs (RDP).

Language proficiencies

• English ─ advanced

• Russian ─ fluent

• Ukrainian ─ fluent

• German ─ beginner

Additional information

I am a quick-learner, confident goals-achiever and effective team player.

Multitasking, assertive, responsible and creative, attentive to details and diligent.

Eager for constant development and challenges.

Resume posted at: www.work.ua/resumes/6332491