Резюме Junior QA

Svetlana *******

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************************** (mailto:**************************)

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Показати контакти

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Kyiv

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https://www.linkedin.com/in/svetla (https://www.linkedin.com/in/svetlana-*******-960151154/)

Summary

I have a desire for professional growth and self-improvement, responsibility. I am easy to learn. Sociability, the
analytical structure of the mind, initiative, punctuality. I take an active life position, I am engaged in regular blood
donation. I like to travel and organize tours.

Professional Skills

Theory of testing

SQL

HTML

Communicative

Trello

Clobbi

Jira

Negotiation

AMADEUS

Researching

Recruiting

CRM system

Work experience

Luxoft

IT Recruiter

1. I was a part of a distributed team who are assisting Luxoft to reach their

planned growth within Western Europe, Asia, and America.

Rock-IT

IT Recruiter/ HR manager

1. I was engaged in the search and selection of staff

AllMotion

HR Manager/Recruiter

1. Maintain online recruitment
2. Increasing knowledge in con lict studies and solving con lict situations in a

work team.

3. Optimization of search and adaptation procedures for new staff
4. Development of regulatory documents on work with social networks.
5. Conducting various interviews: mass and F2F.

04/20************

09/20************

11/20************

Junior QA/QC specialist

Work experience

Skycontact

Recruitment and Training

Manager

Recruitment and Training Manager
05.20************
Project UIA
1) Recruitment;
2) Training staff in communication standards, AMADEUS, UIA airline product;
3) Conduct training and testing of employees;
5) Organization of work processes, coordination of the work of the department
staff;
6) Coordination and control of the tasks, communication with other employees of
the company;
7) Conducting electronic correspondence and telephone conversations with
customers;
8) Preparation and analysis of information on request;

Supervisor
03.20************ 
Project UIA
1) Organization of work processes, coordination of work of the department staff;
2) Coordination and monitoring of the tasks, communication with other
employees of the company;
3) Electronic correspondence and telephone conversations with customers;
4) Preparation and analysis of information on request;
5) Execution of direct orders of the head.

 Airline Reservation Agent
12.20************ 
Project UIA
1) providing information on UIA lights (timetable, fares, transportation rules, visa
regulations, etc.) to passengers from all over the world
2) booking lights and calculating their cost
3) execution and re-issuance of shipping documentation (air tickets, etc.)
4) processing requests from customers participating in the loyalty program of the
Panorama club
5) booking and sale of additional services
6) solution of complex, emergency situations
7) work in the reservation system, CRM, information processing

Education

National Aviation University

Journalism

Certi icates

Sales for Recruitment Organizing 
Certi ication in Luxoft training center

SoloLearn
Serti ication of SQL

Goethe-Institut 
Certi ication A2

12/20************

2015 - 2020

2020

2019

2013

About

Professional skills

Con ident PC user: Windows OS, Mac OS, IOS, Android, MS Of ice, Internet, an e-
mail
I know the software AMADEUS
Work in the reservation system AMADEUS - medium, currently used, 2 years of
experience.
Work in the CRM-system - sure, I currently use 2 years of experience.
Experience with Trello, Clobbi, Jira

Language

English - Upper-Intermediate
German - Intermediate
Russian - Fluent
Ukrainian - Native