Резюме Stewardess

GANNA *******

47B Sadova Str.
Dubno 35600, Ukraine
E-Mail: **********************
Viber: Показати контакти
Phone number: Показати контакти

E

DUCATION

:

LVIV NATIONAL POLYTECHNIC UNIVERSITY (Field of Study: finances)
Speciality in Economics and Entrepreneurship
Date of graduation: ************

E

XPERIENCE

:

*************.10.2019 –

Private Yacht

TOPAZ (A+). Position: Service stewardess

 Food service, including providing silver service
 Drink service and bar tending
 Flower arranging
 Attention to detail
 Provide a service before the guest makes the request and to anticipate events before they happen
 When the owner or guests are on board, work can be needed at any time, day or night

17.*************.2017 –

Seabourn Laxuary Cruise Lines

(USA). Position: SeniorWaitress

 Provide excellent customer service to ensure satisfaction
 Greet customers and present menu
 Make menu recommendation ns or share additional information upon request
 Take and serve food/drinks orders and up-sell additional products when appropriate
 Arrange table settings and maintain tables clean and tidy
 Check products for quality and correct any problems
 Deliver checks and collect payments

26.*************.2016 –Royal Caribbean Cruise Lines (USA). Position: Senior Waitress

 Taking food and drinks orders from customers
 Delivering food and drinks to customers at tables 
 Responsible for keeping the restraint clean and tidy, collecting empty plates and glasses 
 Occasionally working at weddings, private parties and conferences 
 Dealing with guest complaints in a friendly and efficient manner 
 Greeting all guests, using the guests name 
 Providing a professional, friendly and courteous service to all customers 



Keeping the store tidy and clean, this includes hovering and mopping 



Advise on the availability of stock and any special promotions 



Give information on products and prices 

23.*************.2014 –ArmaniHotel -“Ristorante”: the best Italian restaurant in Dubai. Position: 
Waitress March 2014 promoted to Senior Waitress (Burj Khalifa, Dubai, UAE) 



Present menus and answer questions about menu items, making recommendations upon request



Describe and recommend wines to customers



Take orders from clients for food or beverages



Serve food and beverages to customers; prepare and serve specialty dishes at tables as required



Inform customers of daily specials



Check with customers to ensure that they are enjoying their meals and take action to correct any 

problems



Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning



Clean tables



Collect payments from customers 

2**************2.2013 – Carnival Cruise Lines (USA). Position: Waitress 



To escort customers to their tables 



To present menus to guests and answer questions about menu items, making recommendations upon 

request 



To take orders from guests for food or beverages 



To check with customers to ensure that they are enjoying their meals and take action to correct any 

problems 



To remove dishes and glasses from tables or counters, and take them to kitchen for cleaning 



To clean tables after guests have finished dining 

P

ERSONAL QUALITIES

:

Responsible, ambitious and goal oriented, adaptable and flexible, courteous, ability to learn fast, determination 
and commitment to purpose, work in multi-cultural environment and show consideration and regard for others, 
cheerful, confident, punctual, sociable, teamwork and leader skills, hard – working 

H

OBBIES

:

Dancing, working with computer, learning languages, swimming, communicating with friends and travelling 

T

RAVELS

:

Poland, Poland, Czech Republic, Spain, France, Austria, Netherlands, Singapore, Hong Kong, Egypt, UAE, 
USA, Australia, New Zeeland, Italy 

L

ANGUAGE 

S

KILLS

: 

English – Fluent, Spanish – Intermediate, Polish – Beginner, Ukrainian and Russian – Native