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@morningsCc

OBJECTIVE

To obtain a technical support position where I can apply my 3 years of support experience and computer science skills to provide customers with high quality support

job experience

Client support represnative

Medeanalytics (IT industry, US MARKET)

November 2019 – March 2020

• Communicating with the customers through the tickets, chat, and phone, resolving or escalating their issues;

• Writing and posting some technical documentation (how-to guides) for internal usage.

Technical Support Specialist

Franpos (IT industry, US MARKET)

November 2017 – October 2019

• Communicating with the customers via tickets and phone, resolving or escalating their issues;

•  Deploying the new clients;

• Testing and creating bug reports;

• Handling BA tasks such as writing user stories;

Client support represnative

DCT (it industry, WORLD WIDE maRKET)

October 2016 – January 2017

• Responding to the customer's inquires through the tickets only;

• Creating and publishing guides and articles for the clients on how to use the software provided by the company;

SKILLS

• Tech-savvy person: have some basic coding skills, knowledge of MS Office programs, Photoshop, etc. Basically, it is not difficult to earn any skill just by using google;

• Upper-intermediate (or advanced) level of English;

• Have experience in working with such software as JIRA, Confluence, Zendesk, Zoho;