Global Bilgi

Aug 2013 — Nov 2015

Samsung Electronics

Aug 2015 — Nov 2018

Huawei Electronics

May 2019 — Jul 2019

Tips Mart

Jul 2019 — Present

Oleksii Sokolov

E-mail

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Website

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https://www.linkedin.com/in/alexey-sokolov-166720167 (https://www.linkedin.com/in/alexey-sokolov-166720167)

Phone

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Address

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Ukraine, Kyiv, Chernobylska st. ************

WORK EXPERIENCE

Customer Support

Has been accepted as contact-center operator.
After half-year has been graduated as technical expert (2-nd line).
After first year have a coach trainer certificate, by 3 monts courses(30 candidates, with only 2 winners).
Has lot of KPI project records, like a ACHT(call length), FCR(first call resolution) and CSS (client score summary)
In summer 2015 have offer to join new Samsung Electronics contact-center team, from Vitalii Antonov (ex-head of
Kyiv Global Bilgi and Head of Samsung Electronics Contact-Center)

Technical Expert, Regional Trainer

Has been accepted as technical expert to multiregional contact-center.
Later, works with VIP & conflict clients, help learning new agents, testing of new hardware and other.
After one year, have been provided to Regional IM Trainer.(Mobile Hardware & Other Portable Hardware Expert)
Worked with primary sellers (Citrus, Allo, Comfy, Foxtrot & others) on employement learning in field sales team
Have a invitations as speaker and\or technical expert to:
Samsung Academy Kyiv (products trainings for employers)
My Galaxy Workshops (official presentations for VIP-clients. Started as trial run in 2017, and prolongated, after
perfect feedbacks from customers)
Citrus CeHAB (new mobile products presentation, as Samsung Technical Expert)

Technical Expert

Cooperating with Huawei Call-Center Head to improve technical cases & VOC situations.

Account Manager

Work with UA Cashback-Platform startup. 
Finding partners, conversations with exists, supporting, response to clients feedbacks.
Make a 50k partners database, in first month.

QUALIFICATIONS

C++ Advanced (2009)

Oleksii Sokolov

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Mechanical Engineer (Car Engines)

2006 — 2010

Telecommunications and SMD Hardware
Engineer

2011 — 2014

SQL Advanced (2011)

Coach Trainer Certificate (3 monts courses with 30 candidates, 2014)
Advanced Soft-Skills (*************)

English - upper-intermediate, free technical documentation and voice recognize, can use on interview.
Ukranian & Russian - native speaker.
German - at basic level, has a perfect scores at education period, can recognize the conversation theme.

EDUCATION

Kyiv Geological College (T.Shevchenko University branch)

Government Telecommunications University

INTERESTS

Music (Guitar, Piano, stohastic music create, equirithmycal translates to Ukranian & Russian)
Reading (sci-fi, detectives at past, thezaurus, biography and other self-education literature at last five years)
Motocycles (old-japan repairing, worked on rare Yamaha Cygnus now, its only few hundreds in world)
Hardware-way interests in lot of fields, like a testing, programming, primary hobby from the 13 years age.
Self-education from the beginning.

REFERENCES

My supervisors at professional path, contacts available upon request.

Global Bilgi - Tatiana Akinina (Team Lead), Vitalii Antonov (Head of Department)
Samsung Electronics - Vitalii Antonov (Head of Contact Center), Olena Laiko (QA Contact Center)
Huawei Electronics - Olena Laiko (Head of Contact Center)

PERSONAL INFORMATION

Have good communicating skills, and always listen to my team.
Perfectionist, always try to find the better way, and improve the work process and personal/team KPI's.
Engineer, with strong fair-play position in all ways.
Before 2013, has a lot of work experince in many fields.

Oleksii Sokolov

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