Резюме Customer support representative

I'm self-motivated individual, creative and easy-
going. Eager to learn new concepts and ready to
apply them in practical situations.

PERSONAL PROFILE

SOFIA ************

CUSTOMER SUPPORT

REPRESENTATI VE

English - B2 - written and spoken,
knowledge of the specifics of translations,
experience of communication with
native speakers

MS Office (Word, Excel, Power Point, Access,
Outlook)
Maintaining documents

Mentoring newbies

PROFESSIONAL SKILLS &
ACHIEVEMENTS

LinkedIn: https://www.linkedin.com/in/sofiia-
kovalevska-6aa651174/

Phone number: Показати контакти

E-mail: *****************************

CONTACT INFORMATION

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CUSTOMER SUPPORT AGENT

WORK EXPERIENCE

Correspondence with clients (in English) and clarification of their
needs, helping with solving problems with marketplace.

Investigating and solving customers' problems. Issuing refunds or compensation
to customers. Working with Atlassian.

Improving customer service procedures, policies and standards.

Mentoring newbies and assisting with creating new templates.

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CALL-CENTER OPERATOR/DELIVERY

MANAGER

Acquiring and processing orders from the mail, outgoing and
incoming line.
Routing couriers. Monitoring the work of couriers.
Keeping cash registers and financial statements per day. Customer
consultation on the menu and delivery issues.

CALL-CENTER OPERATOR

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Acquiring and processing orders from the mail, outgoing and
incoming line. Customer consultation on the menu and delivery issues.

I n c o m p l e t e B a c h e l o r ' s D e g r e e i n

Рhilology | 09.2016-

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S t u d y i n g U k r a i n i a n l a n g u a g e a n d l i t e r a t u r e .

V.N. KARAZIN KHARKIV NATIONAL

UNIVERSITY

ACADEMIC BACKGROUND