Резюме Customer Service

Професійні навички

• ORM
• Cold Calling
• Sound
• Communication
• Problem solving
• Training
• UI
• Customer Service
• Outbound
• NIST
• Communication skills
• Design
• Excel
• HR
• Presentation skills
• Sales
• eCommerce
• DJ
• Marketer

Початковий текст

GARY *****

House *********** , 23 August Street ,61103, Kharkov ,Ukraine

Phone Number **************, email Показати контакти

A friendly, positive individual who is honest and genuine with a desire to continuously develop skills and abilities. A genuine desire to provide positive customer service experience and ability to work to tight deadlines and within schedules.

KEY SKILLS:

CAREER HISTORY

Telemarketer Cutpay Merchant Services Nov 2018 --- Present

Outbound Cold calling and answering inbound calls of all kind of business to make appointments for the accounts Mangers to sell our products which are credit card machines, cash epos till machines and we also have a virtual online terminal and we also do ecommerce on line for business also cash advance for business if they require a cash advance loan. Some administrative work filling in and keeping track of sales force the C R M System we use and logging incoming calls which we answer

Sales Adviser Allay Claims Nov ***************

Calling clients who have already enquired about Payment Protection Insurance (PPI) which was miss sold to them and taking details of which lenders the clients had borrowings with between the years of 1980 through to 2010 and processing there claims and sending out letters of authorities for the clients to signe and post back to Allay Claims and for them to check to see if the clients had any PPI from there lenders.

Sales Adviser Sky UK, Newcastle Oct 2010 –JUNE 2017

Working on the Drop Out Recovery Team for retention of customers, offering benefits and incentives. Also dealing with billing enquiries, installation issues and general customer service enquiries.

Sales Adviser Teleperformance, Gateshead Sept 2008 – Oct 2010

Working on the Sat Tanta sports campaign selling the TV channel to customers, advising of benefits and incentives. Also worked on the Swine Flu Campaign on behalf of the NHS, advising customers re medication and providing further advice and information.

Self Employed Stage Technician June 2006 – Sept 1988

Working on a number of cruise ships with entertainment teams, maintaining sound and lighting systems and working in the ships night club as a DJ. Also working at holiday centres in the UK as part of the entertainment teams operating and maintaining sound and lighting systems.

EDUCATION, TRAINING & QUALIFICATIONS:

Teleperformance (in house training) 2008

Key Performance Indicators

How to handle a call

Profiling Customers

Meeting Agenda

Problem Solving

HOBBIES & INTERESTS: Theatre, watching films, listening to music, reading and attending gym

REFERENCES: Can be supplied upon request