Резюме Customer Support Representative

Contact Information

Email

work.alexander.babanskiy
@gmail.com

Address

13 Hvardiitsiv
Shyronintsiv Street,
Khrakiv, Ukraine, 61153

Phone

Показати контакти

Skills

Languages

English

Upper-intermediate

Russian

Native Speaker

Ukrainian

Native Speaker

********* Babanskyi

I am a hardworking and dedicated Customer Service Representative ******** years of
experience working with Domains and Hosting Services. Trained in project and time
management with extensive knowledge of excellent customer service along with the
strong troubleshooting abilities&skills and proven multitasking abilities. Committed to
maintaining professional relationships with clients to increase profitability and drive
business results. I was selected as the customer choice in 2018.

Experience

Customer Support Representative

Namecheap Inc.

Education

Bachelor of Tourism Industry

V. N. Karazin Kharkiv National University

Coursework in the 'Management of economic risks at the
enterprises of the tourism business on the example of the
local tour operator'

Achievements

Customers' choice of the year (2018)

LinkedIn Profile

https://www.linkedin.com/in/*********-b-06203087/

Excellent customer
service

Retention strategies

Troubleshooting and
diagnostics

Understanding company
processes

Connectivity and DNS
troubleshooting

Technical issues analysis

Flexibility

Outstanding empathy

Kharkiv, Ukraine
June *******************

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Quickly and accurately answered customer questions,
suggested effective solutions and resolved issues to
increase customer satisfaction (personal NPS is about
30% of 5-star surveys).

•

Increased efficiency and team productivity by
promoting adherence to operational best practices and
company policies.

•

Developed highly empathetic client relationships and
earned reputation for exceeding service standard
goals.

•

Responded to customer requests, offering excellent
support and tailored recommendations to address
needs.

•

Evaluated customer information to explore issues,
develop potential solutions and maintain high-quality
service.

•

Built long-term, loyal customer relations by providing
top-notch service and detailed order, account and
service information.

•

Liaised with sales, marketing and management teams
to develop solutions and accomplish shared objectives.

•

Conferred with customers about concerns with
products or services to resolve problems and drive
sales.

•

Kharkiv, Ukraine
2018

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