Резюме Customer Support / Marketing & Sales

Початковий текст

KARIM *******

Tel: Показати контакти / DOB:**********|POB: Annaba, Algeria |Current location: Odessa Ukraine | Email: k (mailto:karim*******************)a (mailto:karim*******************)r (mailto:karim*******************)i (mailto:karim*******************)m (mailto:karim*******************)b (mailto:karim*******************)a (mailto:karim*******************)h (mailto:karim*******************)l (mailto:karim*******************)ou (mailto:karim*******************)l (mailto:karim*******************)0 (mailto:karim*******************)3 (mailto:karim*******************)@ (mailto:karim*******************)g (mailto:karim*******************)m (mailto:karim*******************)a (mailto:karim*******************)i (mailto:karim*******************)l (mailto:karim*******************). (mailto:karim*******************)c (mailto:karim*******************)o (mailto:karim*******************)m (mailto:karim*******************)| (mailto:karim*******************) Visa status: Have Residence permanent| Nationality: Algerian|Skype: karim.*******68

SUMMARY:

I am a very active and energetic individual, 31 years of age and have been very focused in developing

myself into a successful business professional since teenage. I would like to start building my career from

corporate sales using my strong business attitude and ability to speak, read and write four (4) languages.

I enjoy being part of a team, whilst equally confident working independently. Possesses excellent,

analytical thinking skills I can quickly establish rapport with both colleagues and clients, being an honest

and reliable person who would confidently rise to the challenge of working in a demanding environment

which can offer training and support to develop My career,

CORE COMPETENCIES AND RESPONSIBILITIES:

 Team management: charismatic leader capable of effectively managing assigned teams in matrix,

project and functional

 Relationship management: coordinating cooperation with external business partners and service

providers, negotiating and establishing terms of cooperation, ensuring optimal communication

between members of project teams and external partners.

 Analytical tasks: conducting market data analyses, customer database analyses focusing on share

ownership structure data analyses.

EMPLOYMENT HISTORY:

Company Verenia Marketing Development Representative USA (remote) January 2019- September2019

:CPQ | B2B | CRM Solutions for ~ NetSuite~

Assist in the development and implementation of the company’s brand strategy

Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation

Prepare marketing activity reports and metrics for measuring program success

Provide market research, forecasts, competitive analyses, campaign results, and consumer trends
Daily and Monthly Responsibilities

Develop strategic marketing initiatives and activities. Implement marketing plans that include print, broadcast and online content.

Conduct research to analyze market trends, customer behaviour, and competitive landscape, and prepare reports by collecting, analyzing, and summarizing data

Communicate campaign objectives, timelines, and deliverables to the sales team, and provide instructions for use or promotion

Maintain a directory and inventory of sales support materials, ensuring all resources are current and accurate, and coordinate the creation of new materials as needed

Self-employed ( Freelance) Ukraine July***************

International Broker for General Commodities

Job Description: I worked with International Colleagues so we had a database of

Clients and Suppliers worldwide in many categories of products and our role as 3rd

parties were to coordinate between both side starting from getting the demand and

sending the commercial offer until signing the Official contract also following up with

the procedure o transferring of shipment documents through preparing it etc

Ti combo GMBH Ukraine December ***************

CUSTOMER RELATIONS AND SALES SPECIALIST

Job Description: Sales: ● Own full sales cycle - from inquiry to payment in Hubspot system and

other systems ● Track key metrics such as conversion rates, rooms inventory, occupancy level

● Managing all member bookings & payments admin: recurring payment schedules, refunds, and

reservation changes

● Publication of new listings on the Internet to increase the number of clients Customer Relations:

● Work cross-functionally with Marketing, Finance, Legal teams to build processes, tools and

system

● Collecting and reporting customer feedback/customer data ● Responding to support request

from customers ● Executing customer lifecycle emails updates and surveys

Zinnia Trade S.R.O (Odessa/Ukraine ) November 2016 – November 2017

Partner&Negotiator

Responsibilities

I own this small company with My Partner from Bratislava Slovakia and our Job is in world

wide commodities general trading

Сhinese Brothers (Odessa/Ukraine) Shipping Company *************-October 2016

Head Manager of Sales

Responsibilities

• Domestic delivery of import/export cargos and after-sales services

• Using Incoterms

• Promote freight/logistics services to potential customers;

• Monitor day-to-day freight operations and documentation by managing

• Individual and teamwork.

• Communication with overseas company's offices and agents

• • Manage the selling process to external customers, including pricing contract negotiations.
  • Maintain relationships with top accounts and participate in sales calls.• Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
  • Pro-actively search, qualify, develop and engage in new customer relationships.
  • Develop local sales support tools and assist in building individual customer strategies, including identification of up-selling opportunities.
  • Directly responsible for a team of 6 salespeople.

Infosys BPO (Lodz/Poland)

Senior process executive with French team (O2C) *****************- ****************

O2C-ACCOUNT RECEIVABLE

Responsibilities:

* download customer invoices from all our affiliated group of companies to email to customers;

* ensure correct coding of all customer invoices and payments in the ERP system;

* Maintain and organize support for customer remittances (wire & credit card payments);

* respond to customer inquiries;

* reconcile customer statements and correct discrepancies as necessary;

* support financial statement audits;

* Assist in month-end financial statement close;

* support other accounting projects, as necessary.

* Problem Collections

* Organizational Skills

* Computer Literacy *

* Work as Team Player

* Accounts Receivable

* Cash applications

* Dispute Management

* Legal Aspects of Collections

* Communication Skills

* Time Management Skills

* Research Abilities

*Transition experience

*Bank reconciliation

*Reporting

*Direct Debit system

*Credit Management

*Booking of Bank Statements

*Balance control for Gl accounts

*Very experienced with cheques and bounced cheques

Lingua (Language Center) Odessa/Ukraine January *****************

French and Arabic Teacher

Teach the three Levels of the French language (A1, A2, B1, B2, C1, C2) for children and adult through:

The communicative approach including :

The basic words (useful life)

The spelling and pronunciation,

Grammar,

The conjugation.

Vasco World Wide, Dubai, UAE April ******************

Sales Officer

Attending customer's concerns first-hand & Sales Promotion

• Interface: between a company and the customer to establish and maintain strong relationships that can attract them to purchase our goods and services and then retain their loyalty.

• Provide Information: assist by offering more information on it. This could include technical specifications,

• Providing the best quality of customer service (answer to queries ) through phone and email plus direct contact face to face and also makes the appointments (normal, silver, gold, platinum) for meeting the needs of customers and ensure that they feel valued and appreciated.

• Sales Promotion: responsible for the sale of assurance, In addition to answering the customer's questions I promoted the company's products or services. is to reassure customers about the quality and worth of the product or service that they are interested in also pitching additional products such as upgrades, new products and related.

Akmar Transport, Odessa, Ukraine October *****************

Crew Manager

Contact shipping companies (Crew Departments) all over the world to propose them our services in providing the best seamen for their fleet.

• Managing and motivating the team through making the briefing every morning

• Selection and employment of the qualified and competitive Ukrainian and Russian officers, ratings and cadets for different kinds of vessels.

• Offshore - "AkmarOffshore" has the activities of selection and employment of the qualified and competitive Ukrainian and Russian seafarers and specialists of any rank and specialization for Offshore Industry with specialization on the offshore fleet market. Ukraine. We enjoy a significant position in the worldwide brokerage of ships and cargoes.

• Ship agency - provides Port agency services at all Main Ukrainian ports as Odessa, Illychevsk, Nikolaev and Yuzhny, port disbursement calculation.

• Forwarding - offers the full cargo forwarding services in the ports of the Black Sea and Azov sea. The mainstream of our activity is forwarding of cargoes as metal production, another general cargo, bulk cargoes, cargoes in big-bags and on euro pallets. We deal with any kind of cargoes: export, import, and transit.

• S&P - sale and purchase brokerage.

• Supply of crew working gear/Performance appraisal/Language skills assessment Training needs analysis

• Managing Crew travel including visas arrangements

Shops Europa Sport & New Look Annaba, Algeria: January ***************** Promoter/Entrepreneur,

I worked as a promoter and entrepreneur opening two cloth stores from France and Turkey in Algeria

along with a partner. This provided me an opportunity to gain a lot of experience in marketing and selling

both the business brands to customers. At the same time, I also worked as a fitness trainer selling sports

equipment and other products.

EDUCATION:

Badji Mokhtar University, Annaba, Algeria

Specialism and Licence in HYDROLIQUE (Hydraulics) - the 3rd Academic year 2009 – 2010

Science and Technology - the 2nd Academic year 2008 – 2009

Science and Technology - the 1st Academic year 2007 – 2008

Bachelors in Natural Science 2006 – 2007

18th February Secondary School, Annaba, Algeria

Secondary Education 2006 and prior

IT SKILLS:

 Windows,

 MS Office package (advanced user of Project, Access, Microsoft Word, Excel, Outlook, PowerPoint

Language skills :

French– Excellent Fluency (Written, Read, Spoken)

 Arabic– Excellent Fluency (Written, Read, Spoken)

 English – Good Fluency (Written, Read, Spoken)

 Russian – Advanced (Read, Spoken)

Polish – Basic

OTHER SKILLS:

- Leadership | communication |Teamwork |Initiative | Problem solving |Flexibility |Technical skills

REFERENCES:

• --Available upon request

INTERESTS:

• --Football, Wrestling, General fitness, Reading, Internet Research

• --Music (Old School)

I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated ********** (consolidated text: Dziennik Ustaw [journal of laws] of 2002 No ************* with further amendments