Резюме Office Manager

Професійні навички

• Call center
• CRM
• English
• English Advanced
• Excel
• German
• Recruiting
• Russian
• Support
• Ukrainian
• Microsoft Office
• Sourcing
• Internet
• Assistant
• SSIS
• NIST
• Monitoring
• BSI
• ORM
• Teaching

Початковий текст

*********** Irina Viktorovna

Director's assistant, Customer service, Back-office specialist

Full-time job

Age: 32 y.o.

City: Kharkov

Marital Status: divorced, son, 9 y.o.

Contact Information

Phone number: Показати контакти

Email: ******************* (mailto:*******************)

Working Experience

Director

08.20************
Info Star, Kharkov (Outsourcing)

It was an outsourcing call center. We had mostly financial projects.
The main tasks:
-administrative work (managing the office; identification of the needs and organization of timely office supplies (office furniture, stationery, water/coffee/tea and so on); organization and providing the help of partners’ visits and other internal events e.g. organizing meetings, transfers, ordering lunches, tickets and so on; recruiting employees; telephone conversations, face to face meetings, websites, text and emails translation; interacting with all the departments of the company; excel reports);
-backoffice work (CRM (creating new users; monitoring existing users; administrating of the whole branch of our office; explaining CRM system to the new workers; all the work connected with CRM));
-customer's support (explaining and control of the support and compliance department work; incoming/outcoming emails; incoming/outcoming phone calls; live chat);

The reason of leaving the job: The company was closed

Director's Assistant

04.20************
Trade Info, Kharkov (Outsourcing)

The reason of leaving the job: Opened a new company

English Teacher

09.20************
Pesochin Collegium, Kharkov (Education)

Teaching English
The reason of leaving the job: The maternity leave

Cashier

06.20************
Shaw's, Middletown, Rhode Island, USA (Trade)

Cuffy’s, Newport, Rhode Island, USA (Trade)

I went to the United States of America when I was a student. It was a students' program Work and Travel USA.

Education

H.S. Skovoroda Kharkiv National Pedagogical University

Foreign Philology, Kharkov
09.20************

Professional Skills

Microsoft Office

Internet

CRM

Languages

• English ─ advanced

• Russian ─ native

• Ukrainian ─ native

• German ─ beginner

Hobby

Sport (I am Strong by Zumba licenced Instructor)

My advantages:

• responsible

• eager to learn

• self-motivated

• stress-resistant

• fast learner

• attentive to details

• performing under pressure

• ability to work effectively in a multitasking environment

• have a good sense of humor