Резюме Support

JULIA

**********

C U S T O M E R S U P P O R T
S P E C I A L I S T

EDUCATION

National Academy of National Guard of Ukraine - English/French Translator
and Teacher, Master’s Degree (2015-2016)
National Technical University "Kharkiv Polytechnic Institute" -
English/German Translator, Specialist’s Degree (2010-2015)

CAREER SUMMARY

- Managing corporate Facebook, Instagram and LinkedIn pages.
- Creating articles for Medium and helping with video content creation.
- Translating corporate documents.
- Searching for potential investors and customers who could be interested in
the platform.
- Reaching out via cold emails.

- Making an analysis of competitors and their products, market analysis,
ICO analysis, etc.

Marketing Manager

Tradomatic | Jun 2018 - present

- Replying to customers requests via helpdesk (Intercom customer service
system) and emails.
- Investigating customers feedback and escalating issues.
- Forwarding information to the team, collaborating with testers and
developers for better understanding of the issues and faster fixes.
- Assisting customers with their payment issues and issuing refunds or
compensation.
- Reaching out via cold emails.

- Preparing content for Facebook, Pics.io website and helpdesk. Assisting
with articles on Medium.

Customer Success Specialist

Pics.io | Feb ***************

- Helping players to solve issues with their game and thus building a long
term relationship with them.
- Replying to players messages and comments on Facebook. 
- Monitoring Facebook groups and communities to keep track of the events
and staying in touch with the players.
- Creating guidelines, video instructions for players. 
- Processing customers feedback and escalating issues/requests that require
further investigation. 
- Testing Pet Buddies game to investigate players’ issues more deeply. 
- Collaborating with game producers, testers and developers. 

- Assisting players with their payment issues and issuing refunds or
compensation.

Customer Service Specialist

Catalyst Apps | Aug ***************

- Delivering support to customers by providing information in response to
their inquiries via helpdesk (using Zendesk customer service system). 
- Monitoring customers feedback and store reviews. 
- Answering customers complaints at app stores. 
- Creating FAQs and user guidelines and posting them to the company's
website and helpdesk. 
- Processing customer feedback and escalating issues that require further
investigation (using Jira issue tracking system).

- Assisting customers in their payment issues and issuing refunds or
compensation.

Customer Service Specialist

G5 Entertainment AB | Apr ***************

SUMMARY

Looking for a job in a company where I will
be able to use my skills and therefore bring
value and help with the growth.
 
Eager to learn more and more
methodologies and techniques along with
our world development.
Experience with helping customers so they
could get the best impression of the
company.

CONTACTS

Tel.:  Показати контакти
Email: *********************
Skype: julia**********
LinkedIn: https://www.linkedin.com/in/julia-
**********-7ba904155/
Location: Kharkiv, Ukraine 

LANGUAGES

Ukraininan/Russian - Native
English - Proficiency 
French - Pre-Intermediate
German - Beginner 

SKILLS

technical support 
translation (EN-RUS-UKR)
analysis
content creation (including video)
social media marketing
communication with the team (including C-level)