• Maintain relationships with top accounts and participate in sales calls.• Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
• Pro-actively search, qualify, develop and engage in new customer relationships.
• Develop local sales support tools and assist in building individual customer strategies, including identification of up-selling opportunities.
• Directly responsible for a team of 6 salespeople.
Infosys BPO (Lodz/Poland)
Senior process executive with French team (O2C) *****************- ****************
O2C-ACCOUNT RECEIVABLE
Responsibilities:
* download customer invoices from all our affiliated group of companies to email to customers;
* ensure correct coding of all customer invoices and payments in the ERP system;
* Maintain and organize support for customer remittances (wire & credit card payments);
* respond to customer inquiries;
* reconcile customer statements and correct discrepancies as necessary;
* support financial statement audits;
* Assist in month-end financial statement close;
* support other accounting projects, as necessary.
* Problem Collections
* Organizational Skills
* Computer Literacy *
* Work as Team Player
* Accounts Receivable
* Cash applications
* Dispute Management
* Legal Aspects of Collections
* Communication Skills
* Time Management Skills
* Research Abilities
*Transition experience
*Bank reconciliation
*Reporting
*Direct Debit system
*Credit Management
*Booking of Bank Statements
*Balance control for Gl accounts
*Very experienced with cheques and bounced cheques
Lingua (Language Center) Odessa/Ukraine January *****************
French and Arabic Teacher
Teach the three Levels of the French language (A1, A2, B1, B2, C1, C2) for children and adult through:
The communicative approach including :
The basic words (useful life)
The spelling and pronunciation,
Grammar,
The conjugation.
Vasco World Wide, Dubai, UAE April ******************
Sales Officer
Attending customer's concerns first-hand & Sales Promotion
Interface: between a company and the customer to establish and maintain strong relationships that can attract them to purchase our goods and services and then retain their loyalty.
Provide Information: assist by offering more information on it. This could include technical specifications,
Providing the best quality of customer service (answer to queries ) through phone and email plus direct contact face to face and also makes the appointments (normal, silver, gold, platinum) for meeting the needs of customers and ensure that they feel valued and appreciated.
Sales Promotion: responsible for the sale of assurance, In addition to answering the customer's questions I promoted the company's products or services. is to reassure customers about the quality and worth of the product or service that they are interested in also pitching additional products such as upgrades, new products and related.
Akmar Transport, Odessa, Ukraine October *****************
Crew Manager
Contact shipping companies (Crew Departments) all over the world to propose them our services in providing the best seamen for their fleet.
Managing and motivating the team through making the briefing every morning
Selection and employment of the qualified and competitive Ukrainian and Russian officers, ratings and cadets for different kinds of vessels.
Offshore - "AkmarOffshore" has the activities of selection and employment of the qualified and competitive Ukrainian and Russian seafarers and specialists of any rank and specialization for Offshore Industry with specialization on the offshore fleet market. Ukraine. We enjoy a significant position in the worldwide brokerage of ships and cargoes.
Ship agency - provides Port agency services at all Main Ukrainian ports as Odessa, Illychevsk, Nikolaev and Yuzhny, port disbursement calculation.
Forwarding - offers the full cargo forwarding services in the ports of the Black Sea and Azov sea. The mainstream of our activity is forwarding of cargoes as metal production, another general cargo, bulk cargoes, cargoes in big-bags and on euro pallets. We deal with any kind of cargoes: export, import, and transit.
S&P - sale and purchase brokerage.
Supply of crew working gear/Performance appraisal/Language skills assessment Training needs analysis
Managing Crew travel including visas arrangements
Shops Europa Sport & New Look Annaba, Algeria: January ***************** Promoter/Entrepreneur,
I worked as a promoter and entrepreneur opening two cloth stores from France and Turkey in Algeria
along with a partner. This provided me an opportunity to gain a lot of experience in marketing and selling
both the business brands to customers. At the same time, I also worked as a fitness trainer selling sports
equipment and other products.
EDUCATION:
Badji Mokhtar University, Annaba, Algeria
Specialism and Licence in HYDROLIQUE (Hydraulics) - the 3rd Academic year 2009 – 2010
Science and Technology - the 2nd Academic year 2008 – 2009
Science and Technology - the 1st Academic year 2007 – 2008
Bachelors in Natural Science 2006 – 2007
18th February Secondary School, Annaba, Algeria
Secondary Education 2006 and prior
IT SKILLS:
Windows,
MS Office package (advanced user of Project, Access, Microsoft Word, Excel, Outlook, PowerPoint
Language skills :
French– Excellent Fluency (Written, Read, Spoken)
Arabic– Excellent Fluency (Written, Read, Spoken)
English – Good Fluency (Written, Read, Spoken)
Russian – Advanced (Read, Spoken)
Polish – Basic
OTHER SKILLS:
- Leadership | communication |Teamwork |Initiative | Problem solving |Flexibility |Technical skills
REFERENCES:
--Available upon request
INTERESTS:
--Football, Wrestling, General fitness, Reading, Internet Research
--Music (Old School)
I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated ********** (consolidated text: Dziennik Ustaw [journal of laws] of 2002 No ************* with further amendments