Резюме Customer Support Specialist

Професійні навички

• Accounting
• Amazon
• API
• Arabic
• Business
• Cloud
• CRM
• English
• English Fluent
• Excel
• French
• HR
• iOS
• Jira
• Lua
• Management
• Mobile
• Power Point
• Russian
• Sales

Початковий текст

Location : Ukraine, Kiev

*************************** (mailto:***************************)

Mobile: Показати контакти

Date of Birth **********

Work Experience:

Implementation/ Customer Support Specialist at August 2017 – September 2018

US Real Estate Back office software company

Ukraine, Kiev – San Diego, USA (Remote job) working by the Pacific time zone.

• Driving engagement and product adoption within the customer base.

• Implementing real estate back office software for the brokerages.

• Executing agents/admins training.

• Importing client’s data through Excel and Google sheets.

• Pulling metadata for the client from the cloud with the help of Amazon Workspaces.

• Chat/ Emails monitoring through Intercom.

• Creating tickets for bugs and task with the help of Atlassian Jira.

• Using Copper (ex. Prosperworks) CRM software for managing companies profiles

Misr Acconting Managers “MAM” May ******************

Business Development Manager

The company’s scope of work covers diversified range of asset classes and activities including managing direct investments, fixed income, and traded portfolios.

• Responsible for the preliminary analysis of the targeted companies, the preparation of (projections, cash flow, financial statement analysis and valuation).

• Identify opportunities with potential clients.

• Prepare investment memorandums and executive summaries for targeted companies.

• Monitor Portfolio companies.

• Work on the Monthly reports for the investors.

Videotron Telecommunication Company

Customer Support Specialist July *******************

Responsible For:

• Handling complains of the customers and solving it in a polite and courteous way.

• Sales of the company’s products to existing clients.

• Managing client database.

• Troubleshooting, in case of bad connectivity or company’s software problem.

Education and Qualifications:

The American University in Cairo (Corporate Finance) 2001 – 2006

Bachelor Degree International and European Commerce.

The program covered Accounting, Financial Statement Analysis, Economics, Cash Flow, Projections and Valuation DCF, Lending Rational, Portfolio Management, Capital Market.

Languages:

• English Fluent written and spoken.

• French Fluent written and spoken.

• Arabic Native.

• Russian Beginner.

Interests:

• Self-study programming languages

• Reading

• Jogging

Computer skills:

Excellent computer skills:

• Prosperworks (Copper) CRM Software

• Jira Software

• Google Docs and Sheets

• Ring Central Phone System

• Microsoft Office (including Power Point)

• Excel VBA Preparation of Financial Models

In Ukraine I’m working with a certificate of private entrepreneur.