Резюме Customer Service

Професійні навички

• Call center
• Consultant
• English
• Management
• Phoenix
• Sales
• Spanish
• Hiring
• Promo
• Database
• Manager
• Computer
• SSIS
• Security
• SPI
• Booking
• Teaching

Початковий текст

Robert ******

*******************

Показати контакти

Education

University of Phoenix

In Progress IT with a Cyber Security Certificate

• 22 months completed. 3.********* Credit hours

Experience

Credit Service Company | Colorado Springs

Collector August 2017– May 2018

Collected outstanding debts for clients and for many different county and district courts for the State of Colorado. Helped train new hires and was promoted to Collector II within 5 months.

Go Alpine

| Steamboat Springs

Dispatcher January 2016 – June 2017

Answer calls from passengers to book their taxi and shuttle, their reservation to/from Denver and Hayden, dispatch drivers for all runs in a timely manner, collect and process payment.

G2 Secure Staffing

| Hayden

Customer Service Agent October 2015 – April 2016

Assist passengers with checking in their luggage, assisting passengers at the gate (On and off plane), handle all diversions, delays, and cancelations and assist with rebooking on other flights, assist passengers with lost or delayed luggage.

Legacy Vacation Club | Steamboat Springs

Front Desk Lead January 2015 – October 2015

Answer all guests with the check in and check out process, assist General Manager with all special projects, train all new front desk agents in the proper procedures, oversee the completion of housekeeping work, assist any irate guest to the best of my ability, and drive the ski shuttle when needed.

State Farm

| Tempe, AZ

CCC Sales Call Center July 2014 – December 2014

Answer calls from customers looking to make changes to their policies, to buy new policies, and cancel policies. Licensed for P&C insurance in 7 states. Helped out with the Spanish Language team on occasion.

HIMS Consulting Group | Steamboat Springs

Staffing Services Manager May 2013– December 2013

Build and maintain a database of 250+ Heathcare IT Professionals, contact hiring managers at hospitals to find out what is needed, place consultants in positions around the country.

US Army | Monterey, CA

Linguist February 2010 – September 2011

Learn target language of Tagalog (Cat IV) in 42 weeks. Learn and master new computer programs beneficial to my job. Honorably Discharged

Periods of unemployment were spent overseas teaching English.

Skills

• Fluent in Spanish and Tagalog

• 10 Years of Customer Service Experience

• 8 Years in a Management or leadership role

• Very familiar with many different computer systems

• NCCCO TLL Licensed

• Class A CDL permit