Резюме Support

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Cv2you

https://cv2you.com/uk-ua/resume/5f5c3afd6455f19249aa7aef2683e9020788bccdd1e7502a

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Sergey Zhizhoma

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Показати контакти

Kharkiv

https://www.linkedin.com/in/szhizhoma/

I am a very self-motivated person who are ready to work overtime to achive goals. I love communicationsand working
with multi-task operations.

Summary

professional skills

English (

Upper-Intermediate (https://englex.ru/level-upper-intermediate/)

) (https://englex.ru/level-upper-intermediate/)

CRM

Logistics

Trello

Project planning

Quality Control

Work Eexperience

Global Bilgi

Technical support specialist

Project "Yota"
Set up and support of 4G modems and routers.
Regulation of cignal capacity on 4G Base statios in all regions.
Support in multiple chat channels at the same time
Task attachment in Microsoft CRM system

07/20************

Global Bilgi

Quality manager

Project "Ukraine International Airlines (UIA)"
Evaluation of calls and letters of employees (Ukraine, English, Russian), transfering
results to the customer;
Processing and resolving complaints from the customer and passengers;
Conducting weekly reports on the most common errors of employees;
Solving complex situations with key clients of the company
Assistance to employees in solving unprovided and non-emergency situations(such
as involuntary delays/flight cancellations);
Registration and re-registration of transport documentation (airline tickets, etc.);
Adding information to the CRM database;
Creating scripts to improve employees KPI.



Several business trips to Kyiv (Boryspil Airport) for further education.

03/20************

Global Bilgi

Engineer of booing and air

ticketing

Project "Turkish Airlines"

Reservation of air tickets, additional services, calculation of their cost.
Registration and re-registration of the transport documentaion in reservation
system.

03/20************

Landstar Agent Ukraine

Logistics Manager

Consult company's clients on existing services
Monitor cargo orders including value control of every transaction - full cycle
Create and liaise with vendors and carriers
Oversee deliveries, ensure timely deliveries and maintain accurate logs of all loads
 

 06/2018 - тепер. час

Education

Bachelor

National Mining University: Computer science and technologies.

 09/2015 - те*****************************************" height="1200" src="************2d49fabadb2067cac877_197**********3153753426***********0002.png" alt="background image" />

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Cv2you

https://cv2you.com/uk-ua/resume/5f5c3afd6455f19249aa7aef2683e9020788bccdd1e7502a

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Сertificates

Сертифікат: Обслуговування перевізної документації: Пасажирські авіаційні
тарифи. Первинна підготовка License UIA-GH #00929
 

 05/2017 - тепер. час

Обслуговування перевізної документації: Технологія бронювання та
оформлення пасажирьских перевезень в системі бронювання Amadeus.
License UIA-GH #00631
 

 02/2018 - те********************************************** 2017
 

 12/2017 - те********************************************** 2018

 03/2018 - тепер. час

About myself

Preferences at work

Developed a multi-month plan to increase the quality of the project
With this plan quality of the conversation grown from 71% to 90.22% in period
************ to 12.2017
Had a volunteer expirience as Project manager in "The Youth Council at the
Dnipro mayor"
 
In love with Texas Holdem.
Interested in US history.
Like travelling.
Interested in science and technologies.