Резюме Affiliate Manager

Name:

********* Yuliia

Address:

Mobile number:

Kharkov, Volonterskaya st. ************

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Goal:

to get the position of affiliate manager

Education and Qualification

2002-2007

The national Academy

of the National Guard

of Ukraine

• -.Bachelor of Arts

• -.Masters Degree in Philology (translation)

Work Experience

February 2018-

August 2018

November 2016 – February 2018

Mobvault Ltd

NINECORE

affiliate manager

Customer support Specialist

Responsibilities

- give support to the customers: identify and solve the issues, keeping a record of each case

- escalate higher problems and send them to the appropriate team

- notify account managers of the clients about current problems and preventing further cases

- sending mails and creating new templates for current issues

- handling client’s requests via chats and phone calls

- helping clients with technical issues

March ****************

Ukrainian Educational services

Manager of foreign students

Responsibilities

- Answering emails, calls, chats of foreign students

- Meeting in the airports and helping with adaptation to University life

- Seminars, meeting and promotional work abroad

August 2007 – august 2015

The national Academy

of the National Guard

of Ukraine

Lecturer of English and Translation

Responsibilities

- assess of knowledge and skills of students, promotion of their creative abilities in the process of learning the disciplines

- scientific work (translation and verification of scientific articles, assistance in writing scientific works and articles and their translation)

Additional information

Word, Excel, work with CRM

English (fluent), German (with dictionary)

IELTS – level C1

Communication, interpersonal, organizational skills