Yurii
Резюме Project Manager
31 травня 2018р.Харків
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Position | Project Manager, Retention Sales Manager, Head of sales department | |||
First and last name | Yurii ***** | |||
Nationality | Ukrainian | |||
Country & city of resident | Ukraine & Kharkov | |||
Date and place of birth | ******** | Kharkov & Ukraine | ||
Age / Height / Weight / | 31 | 180 | 80 | |
Status / Children | married | One | ||
No. Passport / Expiry | ET872802 | 11/04/22 | ||
Telephone / e-mail | *********************** | |||
Driving license / Year| | Yes (B) / Personal car | ********** - ********** | ||
Health / Smoker | Strong | no | ||
EDUCATION-Institution | Duration | Year of graduation/City/ Country | qualification |
Kharkiv University of humanities People's Ukrainian Academy | **************/09 | 2009/ Kharkov/ Ukraine | HR Manager |
Language | Level |
English | Fluent |
Russian | Native |
Ukrainian | Native |
Italian | Basic |
Work experience | From ********** - ********** Leomarkets (Forex, Cryptocurrency). Kiev/Ukraine |
Position | Head of English department |
Responsibilities | Hire, train Sales managers and Team leaders as required to meet quotas. Provide coaching and assistance to call center agents (conversion and retention). Setting monthly target for every single manager and KPI for Business coach and HR manager . Oversee and ensure conflict resolution between associates and customers. Control employees follow the company’s best practices for call center management and operations. Developing objectives for the call center’s day-to-day activities and creating incentives for managers. Conducting effective resource planning to maximize the productivity of resources. Collecting and analyzing call-center statistics. |
Work experience | From ********** - ********** Orbusmarketing US (Orlando/Kharkov) |
Position | Operation Manager |
Responsibilities | Operating english speaking Call Center, which is consist of 20 Agents, Supervisor, English Teacher, System Adm. Working with US clients only. |
Work experience | From ********** - ********** Trinemarket/Invest.com (international financial platform) Kharkov, Ukraine |
Position | Shift manager |
Responsibilities | Management of the call center, implementation and execution monthly targets, discipline control, sales closing, working with CRM and leads. Weekly report to the owner of the company, conducting presentations and wide variety of the training, staff motivation and organizing. |
Work experience | From ********** - ********** Trinemarkets/Invest.com (international financial platform) Kharkov, Ukraine |
Position | Retention Sales manager |
Responsibilities | Work with customers from all around the world, (New Zealand, Australia, Singapore, Hong Kong, Middle East South Africa, United Kingdom, USA and Canada). Managing customers personal account and finance, opening trading positions (with different type of assets), profit generation, clients consulting on any issues in certain business area. Financial market analysis (technical / fundamental). Attracting new customers to the company. Work with the CRM system, committing hot and cold phone calls, customer verification. |
Work experience | From ********** - ********** MSC Cruise (Italy) Duty free department ( Watches shop) |
Position | Shop attendant / (Assistant department manager) |
Responsibilities | Greeting customers who enter the shop, being responsible for processing cash and card payments, stocking shelves with merchandise, balancing cash registers with receipts, dealing with customer refunds, keeping the store tidy and clean, working within established guidelines, particularly with brands, receiving and storing the delivery of large amounts of stock, keeping up to date with special promotions and putting up displays Brands (Tissot, Frederique constant, TagHeuer, Raymond Weil, Longines, Rado, Hublot, Longines, Bvlgari) |
Work experience | From ********** - ********** ELR, Jack Daniels, Airport Dubai |
Position | Bartender (bar supervisor) |
Responsibilities | Collect money for drinks serve, Check identification of customers in order to verify age requirements for purchase of alcohol, Clean glasses, utensils, and bar equipment, Take beverage orders from serving staff or directly from patrons, Serve wine, and bottled or draft beer, Clean bars, work areas, and tables, Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks, Slice and pit fruit for garnishing drinks, Plan, organize, and control the operations of a cocktail lounge or bar, Supervise the work of bar staff and other bartenders, Customer service for clients from all over the world |
Work experience | **********/09 – ********** United Master Lines (Logistic), Kharkiv (Ukraine) - USA (Miami) |
Position | Sales manager |
Responsibilities | Search of clients for truck transportation, control of stuff delivery, company advert, maintain metrics, reports, process documentation, customer service logs, analyze the financial impact of proposed logistics changes. |
Position | Line Operator |
Company’s name | Coffee point sea foods, Alaska, USA |
Period / City / Country | 14/07/09 - 01/09/09 |
Responsibilities | Control of production, packing, sorting, frizzing, marking |
Position | Line Operator |
Company’s name | Ocean beauty sea foods, Alaska, USA |
Period / City / Country | 19/06/09 - 14/07/09 |
Responsibilities | Control of production, packing, sorting, frizzing, marking. |
Position | HR manager, Porshen, Kharkov, Ukraine |
Period | ********** – ********** |
Responsibilities | Take accurate details of current vacancies. Design and implement a recruitment strategy. Write job adverts. Screen candidates. Arrange interviews. Conduct testing. Interview potential employees. Offer recruitment and salary advice. Negotiate salaries. Write offer letters. |