Резюме Customer Service

CURRICULUM VITAE

12/2017

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November 2017 – December 2017

Jewelry company: “AGNI“ Position: Sales intern
Duties: Direct sales, trade areas analysis, pre-sales preparation,
business traveling in Ukraine, customer service.

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May 2016 – November 2017

Military service in armed forces of Ukraine
Duties: HR control and overall psychological state supervision,
stuff training, documentation management, conducting
investigation in respect to legal policies, contracts execution,
monthly and weakly reports to highest headquarters.



October 2015 – May 2016

Car company: “Avtosdelka.su“ Position: Sales manager
Duties: Distance selling, B2B cooperation with insurance
companies, development of a customer database, market and
statistical analysis, payment and couriers controlling.

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August 2015 – October 2015

Co-founder of start-up project: Private confectionary “HQF”
Business planning, project development, market analysis and
customer research, sales negotiation.



November 2014 – May 2015

Company: “McDonald's” Position: Crew member
Duties: Direct sales, customer service, multitasking.



Purposeful, friendly and hard-working



Self-organized in a systematic manner

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Able to stay rational is stressful environment



Eager to learn

 Problem-solving approach towards the given tasks
 The ability to make decisions in conditions of uncertainty
 The ability to redirect crew attention on priorities

ANDRII KOLODOCHKA

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Sales manager

PERSONAL INFORMATION:

Residence:

Kharkov, Ukraine

Email:

Показати контакти

Skype:

andrewkolodochka

Viber, WhatsApp, Telegram:

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LANGUAGES

:

English

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Russian

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Ukrainian

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EDUCATION

:

September 2012 – May 2016 

O.M. Beketov National 
University of Urban Economy 

Bachelor's degree program in 
Construction Engineering 

SKILLS

: 

 Direct and distance sales 

(B2B, B2C); 

 Sales techniques; 
 Strong teamwork and 

presentation skills 

 Formation and management 

of a client base; 

 Statistical management; 
 Advanced knowledge of

MS Office и Google services; 

PROFESSIONAL EXPERIENCE: 

PERSONAL CHARACTERISTICS: