Резюме Translator

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e-mail : ******************

Aim

Applying for a job.

Work history

Kharkiv.

Student

 Foreign Languages

 Translator of English and Chinese

11.20**********

QuickBlox

Project Manager

iOS, Android, WEB applications support

12.20**********

QCoders

Technical Support, Translator

*************.12.2012 (I-techs, SERVER ADMIN)

CRM (Client Relationship Management), technical support, client service.

Technical, customer support at hosting company (Dailyrazor, NamesAreCheap, Valuhost)

Duties: Work with Support Desk (Kayako), solving technical issues)

********** – ********** (DOS) (CUDEV)

Technical, client support of eCommerce platform (BigCommerce) (Kayako, ZenDesk), chat support (Kayako Desktop)

Solving technical issues via helpdesk (Kayako, Zendesk), and via chat system (Kayako desktop) such as adding shipping zones, methods, payment gateways, solving issues with template design by modifying CSS and HTML files, etc.

*************15

QCoders

Technical support, customer support, translation.

Solving technical issues and providing customer support via WHMCS helpdesk system. Translating site menu items, texts, communicating online with English-speaking customers.

1*************7

QuickBlox

Project Manager, technical support

SaaS backend for chats, video calls, messaging services for mobile applications (iOS, Android) and WEB

________________________________________________________

Have the experience in technical support for over 7 years. Worked as CRM in hosting companies (dailyrazor, namesAreCheap). Also have the experience in customer support at eCommerce company (BigCommerce) for about 1 year. Familiar with Kayako, Zendesk, WHMCS, Jira, Redmine, etc.
Easy to communicate with different customers when resolving their issues. I would like to get this job and to become a part of your team.

Education

Kharkivs National Teachers training university

 Foreign languages

 Translator of English and Chinese languages

Hobbies

Music, Swimming.