Mohammed
Резюме Sales, Customer Service, English Teacher – 700 $
21 декабря 2018 г.Харьков (возможен переезд в другой город)
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Опыт работы
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PaxForex.com
Sales Manager. ▪ Maintain and build professional internal and external relationships that meet the company's core values.
▪ Develop a growth strategy focused both on financial gain and customer satisfaction.
▪ Screen potential business deals by analyzing market strategies, deals requirement, potential, and financial, evaluating options, recommending Forex and commodity investment.
▪ Building solid relationships with a wide variety of clients including: Retail, Professional and Institutional.
▪ Retain, support, and make sure that existing clients are receiving high quality service that would keep them active.
▪ Maintaining relationships with clients and affiliates/introducers through phone, email. - –
Dubai Islamic bank
Senior Sales Advisor . ´ Achieving the agreed sales target as given by the Branch Sales Manager/Branch Manager
´ Promoting the highest level of customer service and responsiveness to Consumer Banking Customers
´ Cross-selling other bank products to increase total portfolio for the bank
´ Maintaining the existing Client relationships and establishing new ones
´ Accessing the needs and problems of the existing customers and guide them to the best solution for their queries and concerns
´ Keeping customers informed of new products/services and promotional activity
´ Maintaining a close coordination with the team to provide prompt and excellent service to the banks customers
. - –
Etisalat
Senior Customer Care Representative. ´ Assisting customers with mobile service, landline services and E-life (fiber optic)
´ Advising the customers with the perfect products they need and activate any services on spot
´ Troubleshooting smart phones
´ Cross selling Etisalat products
´ Following through with any issues and communicating solutions to the affected customers
. - –
Axiom Telecom
Team Leader. ´ Supervising and operating three mobile stations at the store
´ Operating the store’s managing system
´ Planning and implementing sales strategies and promotions to achieve the target
´ Ensuring the quality as per the International Standards Organization guidelines
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Образование
- –International Open Academy
120 hour TESOL Certificate Course.
120 hour TESOL Certificate Course. - –Hasimaite University
Bachelor Degree in English Literature.
Bachelor Degree in English Literature.
Повышение квалификации
Developing a culture of service excellence´ Essential banker process program
´ FATCA (Foreign Account Tax Compliance Act)
´ Branch sales excellence program
´ Advanced smart cross selling
´ Customer Relationship Management
´ Negotiation skills
´ Personal finance products and sales
´ Auto finance products and sales
´ Credit card products and sales
´ Liabilities
´ Information Security Awareness
´ Power of professionalism
Исходный текст
MOHAMMED AL-TAQATQA Hardworking customer service professional with proven leadership and organization skills seeking to apply my abilities and knowledge in a way that will satisfy the company’s vision and exceed employer’s expectations. | Kharkov Ukraine **************************** |
EXPERIENCEDubai Islamic bank, United Arab Emirates/UAQ | SKILLS
´ Setting goals and objectives for individuals and teams
LANGUAGESFluent in English (IELTS holder) and Arabic; in progress of learning Russian |