Resume Director

CONTACT *******

MOBILE: + Show contacts
********************
GERMANY

SKILLS & ABILITIES

Windows 7,*****************, 365
Word, Excel, Outlook, LAN-WAN, VPN
ActiveDirectory, ITSM Remedy SalesForce
Magento ServiceNow, Android, MAC OS, iOS,
AMADEUS

- Very strong ability to follow instructions and
procedures
- Very good interpersonal skills
- Awareness of health and safety at work

LANGUAGES

English
Professional Working Proficiency

German
Full Professional Proficiency

JOB-RELATED SKILLS

solution orientated
hardworking,
analytical and problem-solving skills,
disciplined,
strong verbal communication skills,
a quick learner,
very strong and proven customer service
skills,
proven team player skils
the desire to improve own skills,

IT Service Desk Specialist

Provided IT remote support for German, Austria, and Switzerland area.
Resolving networking issues: LAN-WAN, VPN, HoneyWell, printers, radio, PC
(software & hardware) Active Directory Management, ITIL. Supporting Service
Desk and Customer Support Teams in daily operations. Solving customers
queries such as complaints and warranty requests..

Frista 2018-2019 POLAND

Corporate Client Support Specialist

Cooperating with the German corporate sector. Provided technical support and
expertise associated with web applications specific to the customers. Windows 7 and
10 support, MS Office ************ support, solving SAP issues, Active Directory
management, Monitored outstanding call queues. Analyze the nature of queries and
customer problems and provide suitable solutions.

Diebold Nixdorf 2017-2018 POLAND

GRZEGORZ

MUSIAŁEK

C U R R I C U L U M V I T A E

Service Desk Analyst

Provided internal IT support through phone, mail, and chat in the German
market. Resolved IT incidents: Windows 7, *****************, 365, customer
related Web Applications, ActiveDirectory Management, LotusNote. Understood
and operate the escalations procedures. Provided a high level of customer
experience at all times.

Computacenter 2015-2016 SPAIN

Level 2 - Order Management

Complex manage (control, validate, create, plan, coordinate, processes) customer
orders to deliver them in a specific time, quality, costs & KPI. Coordinates approvals
and order specification in pre-order phase. Executes quality checks and agrees with
order requestor on commercial and technical correction for “ready to production
order”. Plans order technically in customer specific tool – assigns active tasks to
implementer’s teams and release order into production. Coordinates orders and
provides support to implementer’s teams to deliver customer order in requested time
and quality. Troubleshoot network printers, laptops.

T-Systems 2014-2015 SPAIN

WORK EXPERIENCE

MXX Driver

MXX driver

Hellman 2020 GERMANY

EDUCATION

Tourism Specialist at a German Travel Agency

Sale of airline tickets in Amadeus system. Hotel and cruise bookings.
Networking agency support. Preparing individual listings and group bids.
Preparing of sales calculation. Email marketing.

Rudolf Reisen 2007-2009 POLAND

Customer Support Agent

Sale of airline tickets on the German market. The Centralwings project.

Tellbridge 2006-2007 POLAND

Process Executive - Senior Advisor

Provide IT support and customer service for iOS devices, diagnose the issue
and provide a path to resolving inquiries on the DACH area. Professional and
flexible in communication approach when speaking with customers who have
varying levels of computer experience. Call logs into Contact Management
System and follow up escalation procedures. Educate customers. Efficient and
positive communication with the team members, customers, and other
partners.

Infosys 2012-2014 CZECH REPUBLIC

Junior Product Manager

Complex manage (control, validate, create, plan, coordinate, processes) customer
orders to deliver them in a specific time, quality, costs & KPI. Coordinates approvals
and order specification in pre-order phase. Executes quality checks and agrees with
order requestor on commercial and technical correction for “ready to production
order”. Plans order technically in customer specific tool – assigns active tasks to
implementer’s teams and release order into production. Coordinates orders and
provides support to implementer’s teams to deliver customer order in requested time
and quality. Troubleshoot network printers, laptops.

Orka Travel 2009-2012 POLAND

Marketing & Management 2004-2009
School of Management SIG, Warsaw (Poland)

Technician Economist and Enterprise Organization 1999-2004
Economic High School name of Stanisław Staszic, Pruszkow
(Poland)

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal

Data Protection Act as of **************, consolidated text: Journal of Laws ************** as amended. 

VOLUNTEER EXPERIENCE

INTERESTS & HOBBIES

Writer. Very interested in the world of online
marketing, especially through the use of social
media. Also very nterested in blockchain
technology and cryptocurency. Hobbys: music
listening, sport making, books reading and
talking to interesting people

Team Lead at a Student Organization