Резюме HR

PERSONAL INFORMATION Olena **********

15

S

HPONTAKA ST

.,

U

ZHGOROD

88017

+380

50 3727765

Показати контакти (mailto: Показати контакти )

Sex: female | Date of birth: ********** | Nationality: Ukrainian

LinkedIn account: https://www.linkedin.com/in/olena-**********-4a85969a/

WORK EXPERIENCE

PERSONAL STATEMENT

Through the years of my business and work experience, I’ve learned one important
thing: everyone must show results for the whole team to be successful.

1992-1995

Economist

Trade company ‘OREOL’ ltd., Uzhhorod
Main responsibilities: economic and financial planning, translation

Business or sector: trade (import operations)

1998-1999

Economist

Trade company ‘ALBION’ ltd., Uzhhorod
Main responsibilities: economic and financial planning, translation

Business or sector: trade (import operations)

2000-2004

Head of International relations department

Uzhhorod State Institute of Information Sciences, Economics and Law
Main responsibilities: developing relationships with foreign partners: universities,
governmental and nongovernmental institutions in scientific and educational
cooperation; organizing international scientific conferences; administrating exchange
programs and accepting foreign delegations as well as grants’ administration and
organizational process maintenance within several educational projects.

Business or sector: education, international relations

2004-2016

Owner

Private company ‘KASICO’, Uzhhorod
Main responsibilities: seeking key partners and effective business directions and
resolving stands-off if the company meets such situations. 

Business or sector: international truck cargo shipping 

2018 (August - October) 

Customer Support Specialist (contractor) 

SmartFlow 

 
 
 
EDUCATION AND TRAINING 

 
PERSONAL SKILLS 

Customer support of the SmartFlow app users (US, Canada, EU, Australia, New-
Zeeland, Pacific region, etc.) via email (Freshdesk, HubSpot),

Business or sector: Computer Technologies (Software for veterinarian clinics) 

2018-2019 

Customer Support Team Lead (contractor) 

IDEXX SmartFlow 
My duties in this position included: setting team goals for the customer service 
enhancing, creating and delegating tasks including setting deadlines, overseeing 
teams' operation and performance, and evaluating that, working with SOPs (updating 
of the existing ones and creating new ones), shift scheduling (Humanity), creating a 
healthy and motivating work environment and atmosphere within our team. 

2019-2021 
 
 

Customer and Technical Support Specialist III 

IDEXX SmartFlow 
Required duties monitoring, diagnostics, and treating technical issues related to 
different aspects of SmartFlow app performance in the customers' accounts, 
communicating with the customers via email or phone support. Email support 
geography includes Northern America, Europe, Australia, New Zeeland, the Pacific 
region, etc. Phone support regards the Northern America region only (the USA, 
Canada) 

Business or sector: Computer Technologies (Software for veterinarian clinics) 

1991-1995 

Specialist 

Uzhhorod State University 
Faculty of Economics, Finance 

1999 

The University of Alabama, Huntsville 
Internship program, ‘Community connections’ ( Project “Harmony”) 
 

Mother tongue(s) Russian / Ukrainian 

Other language(s) 

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken 

interaction

Spoken 

production

English 

C1 

C1 

C1 

C1 

C1 

Slovak 

B1 

B1 

B1 

B1 

B1 

German 

A1 

A1 

A1 

A1 

A1 

Communication skills Strong communication skills gained through my experience as a Head of 

International Relations Department (22 contracts signed during my work in that 
position), communication with the top level officers in Ministry of Education and 

ADDITIONAL INFORMATION I’m married and have 3 wonderful children. I like classic music (playing piano), enjoy 

reading books and of course sports especially hiking, running and horse riding. 

Science within organisational and financial support of the projects conducted by the 
Institute, resolving stands-off and problematic situations during cargo shipping
process in my current activities. 
My work in IDEXX on the position of 

Customer and Technical Support Specialist III 

allowed me to enhance my communication skills participating in training programs, 
team meetings and supporting our customers from the Northern American region via 
phone and email. 

Organisational / managerial skills Leadership (was responsible for a team of 5-8 people), 

task management, teamwork, team adaptation 

Job-related skills Effective command of international educational projects administration. (4 years’ 

experience in administrating educational support programs, summer institutes in the 
field of economics, law, public administration etc. under the US government 
support), 
customer and technical support (phone, email), Microsoft Office, Google docs and 
Google sheets, creating and updating SOPs, Salesforce (Service Cloud), 
Freshdesk, Account Management (HubSpot), shifts planning and scheduling 
(Humanity), level 10 meetings, escalations to the Dev’s team (Jira) 

Competence 

SELF-ASSESSMENT 

Information 

processing 

Communic

ation 

Content 
creation 

Safety 

Problem 

solving 

Very good 

High-skilled 

Good 

High-skilled 

Good 

Key Feature 

Ability to find the most efficient way of problem-solving or task completion. 

Driving licence 

category: B

Projects 

Conferences 

Seminars 

Courses 

Certifications 

Community connections (Project Harmony) 1999 
SEUME (summer institute) 2000 
Public Administration (educational program) 2000-2003 
International scientific conferences in the field of economics, Snina (Slovak Republic) 
2001-2004 
Team building meeting (IDEXX SmartFlow), Kyiv 2019