Kotliar
Resume English translator
10 July 2020y.Dnipropetrovsk Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Kotliar *****
English t***************** UAH
Full-time, remote.
Age:23 years
City:Dnipro
Contact information
Phone number: Show contacts
Email address:*************************
Social networks:LinkedIn
Work experience
Help Desk Coordinator
************ to 07.2020 (9 months)
Luxoft, Dnipro (IT company)
- The first line of technical support for users within the company: receiving and processing requests from employees from different locations (Russia, Ukraine, Poland, Germany, USA, Romania, Mexico);
- Receiving phone calls and processing letters, advising employees on emerging issues, coordinating and monitoring the progress of requests in the Service Desk system;
- Interaction with Service Desk engineers, escalating problems to a higher level of technical support;
- Establishment of interaction between users and support and development engineers;
- Gathering feedback (users' assessment of a support employees, conducting surveys).
Customer Support Specialist
************ to 09.2019 (11 months)
ZONE3000, Dnipro (IT company)
- Providing technical support to customers around the world online (live-chat);
- Help in the selection, installation and configuration of products and services of the company, solving problems and questions of customers;
- Customer focus, usage of communication skills, active listening skills;
- Using support desk software and remote support tools.
English Language Teacher
************ to 09.2018 (********* months)
Sherwood, Dnipro (School of foreign languages)
- Preparation and conducting of individual, corporate and group classes (from 2 to 6 students) for adults;
- Preparing students for entrance and international exams (IELTS, FCE, CAE);
- Assistance in compiling a CV and preparing for an interview for a job abroad;
- Participation in methodological work, conducting small-talks and tests to define the level of language proficiency;
- Extracurricular activities: Grammar club, Speaking club, Movie club;
- The formation of a positive relationship between teacher and student, the ability to find a personal approach, interest and motivate students to achieve results.
Education
Oles Honchar Dnipro National University
Faculty of Ukrainian and Foreign Philology and Study of Art, Dnipro
Higher, ************ to 06.2018 (********* months)
Professional and other skills
Computer skills
- Confident PC user;
- Good skills in Microsoft Office (Word, Excel, Power Point).
- Experience with remote access programs (RDP).
Language proficiencies
English ─ advanced
Russian ─ fluent
Ukrainian ─ fluent
German ─ beginner
Additional information
I am a quick-learner, confident goals-achiever and effective team player.
Multitasking, assertive, responsible and creative, attentive to details and diligent.
Eager for constant development and challenges.
Resume posted at: www.work.ua/resumes/6332491