Elvira

Резюме Researcher

16 сентября 2019 г.

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Resume

Elvira ********

Date of birth: **********

Country: Ukraine

City: Kharkov

Phone number: *****************

Insta: elya.lebedinskaya

Key competences:

Manager of hotel ‘’АN-2’’

************ to 06.2018 (5 months)

Responsibilities:

Perform all check-in and check-out task
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Acquired skills:

V. N. Karazin Kharkiv National University

Faculty: International economic relationship and tourism business

Bachelor degree: ************ to 07.2019

Master Degree: ************ to the present.

Knowledge PC