Robert
Resume Customer Service
25 September 2018y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Robert ******
*******************
Education
University of Phoenix
In Progress IT with a Cyber Security Certificate
22 months completed. 3.********* Credit hours
Experience
Credit Service Company | Colorado Springs
Collector August 2017– May 2018
Collected outstanding debts for clients and for many different county and district courts for the State of Colorado. Helped train new hires and was promoted to Collector II within 5 months.
Go Alpine
| Steamboat Springs
Dispatcher January 2016 – June 2017
Answer calls from passengers to book their taxi and shuttle, their reservation to/from Denver and Hayden, dispatch drivers for all runs in a timely manner, collect and process payment.
G2 Secure Staffing
| Hayden
Customer Service Agent October 2015 – April 2016
Assist passengers with checking in their luggage, assisting passengers at the gate (On and off plane), handle all diversions, delays, and cancelations and assist with rebooking on other flights, assist passengers with lost or delayed luggage.
Legacy Vacation Club | Steamboat Springs
Front Desk Lead January 2015 – October 2015
Answer all guests with the check in and check out process, assist General Manager with all special projects, train all new front desk agents in the proper procedures, oversee the completion of housekeeping work, assist any irate guest to the best of my ability, and drive the ski shuttle when needed.
State Farm
| Tempe, AZ
CCC Sales Call Center July 2014 – December 2014
Answer calls from customers looking to make changes to their policies, to buy new policies, and cancel policies. Licensed for P&C insurance in 7 states. Helped out with the Spanish Language team on occasion.
HIMS Consulting Group | Steamboat Springs
Staffing Services Manager May 2013– December 2013
Build and maintain a database of 250+ Heathcare IT Professionals, contact hiring managers at hospitals to find out what is needed, place consultants in positions around the country.
US Army | Monterey, CA
Linguist February 2010 – September 2011
Learn target language of Tagalog (Cat IV) in 42 weeks. Learn and master new computer programs beneficial to my job. Honorably Discharged
Periods of unemployment were spent overseas teaching English.
Skills
Fluent in Spanish and Tagalog
10 Years of Customer Service Experience
8 Years in a Management or leadership role
Very familiar with many different computer systems
NCCCO TLL Licensed
Class A CDL permit