Resume Customer service / Call center agent

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PERSONAL INFORMATION

Name:

Anna *******

Nationality:

Ukraine

Marital Status:

Married

Date of birth:

**********

Address:

Al Zarqa , Jordan

Contact Nos:

Mobile Phone: **********

E-Mail: Show contacts

EDUCATIONAL QUALIFICATIONS:

-

2002

Secondary School Certificate

LANGUAGES KNOWN:

o Russian
o Arabic
o English
o Ukrainian

WORK EXPERIENCE:

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********** – **********

Sales and customer service
Khalifa city hypermarket

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********** – **********

Receptionist Customer service – AL Salama Hospital
Registration patient – casher – follow insurance

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********** – **********

Call center Customer service – AL Salama Hospital

Answering telephone calls - Schedule appointments for patients with specialized
doctors, as per the case, give information about all hospital departments, including
other hospital branches, contact patients and schedule surgery, give information on
all types of insurance cards, receive complaints, follow up complaints until resolved.

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Translation between patients and doctors from Arabic to English and vice versa
Translation between patients and doctors from Arabic to Russian and vice versa 

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