Resume L1 Support/Junior SA

George ********

Kharkiv, Ukraine | ********************** | +380 Show contacts

CV 1 of 1

IT Support

Personal Profile

Birth

********** in Magadan (Russia)

Citizenship

Spain

Family Status

In a relationship

Work Experience

11.2017 – 03.2018

N26 GmbH, Berlin (Germany)

International Customer Support Specialist



Acting as the first point of contact for new and existing customers



Answering inquiries with the latest CRM tools



Responsible for communication across all channels (phone, email and live
chat)



Detecting, documenting and preventing fraud attempts

04.2017 – 09.2017

Arvato Bertelsmann, Berlin (Germany)

Customer Care Agent for Facebook



Evaluate content based on our client's guidelines and policies



Reviewing user-made reports that flag offensive postings



Back office (non-voice) support



Ensuring a quality experience for all users according to our client's terms of
service

05.20************

CloudBerry Lab, St. Petersburg (Russia)

Customer Service Consultant



Understand client’s requirements and its business viabilities



Leading sales operations with Spanish Business customers



Guide clients with technical questions



Attend customer support and documentation workflow



Plan the closure of the solutions and see through the implementation of the
solutions.

Education

09.20************

St. Petersburg State University of Telecommunications, Russia

Diploma: IT and Networks

05.20************

IES Murgi, Almeria (Spain)

High School: Certificate of Bachelor

 
Certifications and skills: 

2016 (expired)

AWS Certified Solutions Architect - Associate 

Languages

Spanish, Russian, English, German