Мария
Резюме Junior Project Manager
15 сентября 2018 г.Харьков (возможен переезд в другой город)
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- Образование—
- Опыт работыне имеет значения
- Тип работылюбая
- Вид занятостилюбой
Профессиональные навыки
Опыт работы
- –
Fibrum
Sales/Account Manager. 1) searching for business partners (both B2C and B2B projects);
2) generating a pool of leads by the means of social media negotiations (LinkedIn, Facebook,
Skype, emails)
3) 80% of clients are overseas (gaming industry), 20% are big corporations on Russian market like
(telecom, FMCG, large networks of electronic goods);
4) maintain and keep CRM pipeline up-to-date;
5) arranging commercial offers + preparing and concluding agreements;
7) account management of existing leads (drawing up reports and controlling payments);
marketing: creating presentations for products and special events;
9) business developments tasks:
● searching for the new channels of distribution result: 8 new overseas partners found, x4 income increase;
● searching new developers; result: 40% of cold contacts became warm, agreement signed with 50% of warm customers
● Participate in Russian and oversea expos (Viva Technology Paris, VRX 2018 Amsterdam, Cebit Hannover etc). - –
KamaGames Studio
VIP Support Manager. The main responsibilities are:
- Resolving technical issues by escalating the information to developers or QA reps;
- Reporting bugs to Redmine;
- Providing custom replies to VIP clients in chats/tickets in English only;
- Creating predefined replies and documentation for VIP Support Department;
- Dealing with conflict situations and resolve them by the means of claim management
techniques, so that the clients remain satisfied and the company doesn't incur losses. - –
Namecheap
Team Leader (Financial Department). Heading the team of 7 people:
●Be a leader of the Team and provide a friendly cooperation between the Team members;
● Finding ways of motivating the Team for reaching the goals we performed for the Team which
should coincide with the company goals;
● Preparing performance reviews, one-on-one meetings, team building events;
● Participating in planning the goals and ways of their achievements.
Just to sum up, I was involved into direct engagement in work processes related to development of a Team Leader's employees by guiding them throughout their entire career path. - –
Namecheap
Shift Leader (Financial Department). Apr 2013 - Oct 2013: I was working as a Customer Support Representative.
Oct 2013 - Jul 2016: I was working as a Shift Leader.
My key responsibilities were:
● Spreading the load on the shifts;
● Shift Management including shift load balancing;
● Providing support to the most frustrated and dissatisfied clients seeking the best ways of
resolving the situation to the mutual satisfaction;
• Providing support in tickets associated with billing and hosting questions, domain-related
issues and phone support related to billing issues;
● Creating articles and Billing Knowledgebase for supporters internal usage;
● Answering all supporters 'questions, and helping them to investigate difficult cases;
● Reviewing and estimating the tickets of different support representatives of Billing Department
each week. Correcting their mistakes and pointing out the most vulnerable cases;
• Reporting bugs/creating tasks or improvements in Redmine and Jira.
Образование
- –
Филолог, переводчик, преподаватель (английский и немецкий).
Факультет языковых коммуникаций, диплом магистра с отличием.
Повышение квалификации
HTML5/CSS3 : Basics at Lemon IT School, KharkovProject Management: Basics at Splash IT School, Kharkov
Management: Basics at the training courses at Namecheap
Дополнительные сведения
Знание языков:
украинский (эксперт), русский (родной), английский (эксперт), немецкий (средний).
Командировки:
готов(-а) к командировкам.
Дополнительно о себе:
Love traveling, doing sports, jogging and dancing.