You will interact with customers on technical questions/issues/complaints related to our products and services as well as be a resource and escalation point on technical questions for internal customers.
provide excellent customer service through Helpdesk and chat in timely and accurate manner process and resolve client’s technical issues that are beyond Customer Support Representatives area of expertise setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures pass client’s feedback on our services/products/support to the corresponding personnel and escalate when required suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required Requirements:
Hands on experience with UNIX/LINUX Intermediate or higher level of written English LAMP experience Customer service experience Scripting experience Will be a plus: Experience in cPanel and/or other hosting control panels Previous education in the field of English language and/or IT would be an asset We offer:
Competitive salary Free English lessons in the company office Challenging work in international professional environment